Tier2 Resource Engineer

Globe Telecom; Makati; On-site; PHP 558,000 - 781,200; Full time

Job summary

Globe Telecom is seeking a TIER2 Resource Engineer in Makati, Philippines to provide Level 3 technical support and facilitate training programs. You will resolve complex networking issues and consult on network designs and innovations.

The role emphasizes maintaining network availability and reducing incident resolution times, contributing to the development of operational skills and efficiencies within the division.

Qualifications

• Expert-level analysis of complex networking issues.
• Ability to provide technical training on technologies.
• Consultation on network designs and innovations.

Responsibilities

• Provide Level 3 technical support to Operations.
• Facilitate technical training programs for the division.
• Maintain Network/Service Availability.

Job description

TIER2 Resource Engineer – PS Network

• Provides Level 3 technical support to Operations in resolving complex networking issues that require expert-level analysis.
• Technical consultant on network designs, vulnerabilities, network innovations and tools efficiencies.
• Facilitates technical training programs for the entire division to develop their skills on existing and new technologies.
• Resolution of incidents and incident reductions, maintain Network/Service Availability.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.