Tier2 Resource Engineer

Globe Telecom, Inc.; Makati; On-site; PHP 558,000 - 837,000; Full time

Job summary

Globe Telecom, Inc. is seeking a technical consultant to provide Level 3 technical support focused on resolving complex networking issues. The role includes acting as a consultant for network designs and tools efficiencies, as well as facilitating technical training programs for operational teams.

This position is integral to maintaining Network/Service Availability and reducing incident frequency, ensuring high standards in network performance.

Responsibilities

• Provide Level 3 technical support to Operations in resolving complex networking issues that require expert-level analysis.
• Act as a technical consultant on network designs, vulnerabilities, and tools efficiencies.
• Facilitate technical training programs for the entire division.
• Resolve incidents and reduce incident frequency, maintaining Network/Service Availability.

Job description

Job Responsibilities

• Provide Level 3 technical support to Operations in resolving complex networking issues that require expert-level analysis.
• Act as a technical consultant on network designs, vulnerabilities, network innovations, and tools efficiencies.
• Facilitate technical training programs for the entire division to develop their skills on existing and new technologies.
• Resolve incidents and reduce incident frequency, maintaining Network/Service Availability.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.