Tier2 Engineer

Globe Telecom; Makati; On-site; PHP 334,800 - 502,200; Full time

Job summary

Globe Telecom in Makati is seeking a specialist for Level 2 Operations Support for Power infrastructure. The role involves incident management, network restoration, and proactive maintenance to ensure reliable telecommunications services.

The ideal candidate must have strong knowledge of AC and DC power systems with a minimum of 4 years of experience in IT or Telco operations. The position aims to drive network performance and minimize service disruptions through effective collaboration with internal and external partners.

Qualifications

• Strong knowledge of AC and DC power systems, including switchgear, transformers, circuit breakers, and batteries.
• 4 years of collective experience in IT or Telco related to network and power operations or engineering.

Responsibilities

• Provide Level 2 operations support for Power infrastructure.
• Diagnose and restore AC and DC power systems.
• Perform problem management processes and root cause analysis.

Skills

Knowledge of AC power systems

Knowledge of DC power systems

Problem Management

Incident Management

Network performance monitoring

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Responsible for providing specialized Level 2 Operations Support for Power infrastructure. This includes incident management support, network restoration, and proactive maintenance to ensure the reliable operation of Power systems, ultimately contributing to superior customer experience and uninterrupted telecommunications services.

Duties And Responsibilities

• Adhere to all safety regulations and procedures when working with power systems.
• Diagnose and restore AC and DC power systems. This covers both routine issues and emergency response to outages.
• Perform intra-domain Problem Management process, providing incident ticket assessment, root cause analysis, and permanent fix solutions.
• Proactive identification of potential threats and vulnerabilities in the network
• Collaborates and works with team members, stakeholders, and external partners to deliver technical solutions and projects.
• Provides inputs in crafting reports to effectively deliver network performance and recommend timely solutions.
• Collaborates within the team to reinforce Network Fault Analytics and drive network sustainability.
• Support in ticketing process and guidelines updating
• Supports the crafting of reports to effectively deliver network performance and showcase recommended solutions.
• Collaborates with internal and external teams on the network performance improvement, providing action plans.

KPIs

• Meet service assurance targets (MTTR, network health check closure, incident reduction)
• Attain high network availability
• Hit performance targets (utilization, latency etc.)
• Vulnerability, Problem and Fault Ticket closing

Top 3-5 Deliverables

• Network Performance Monitoring and Availability Management of and Power infrastructure.
• Incident and Problem Management related to Power infrastructure, minimizing service disruptions.
• Support on projects involving Power infrastructure
• Vendor and Stakeholder Management
• Preventative Maintenance on Power infrastructure

Qualifications

• Possess strong knowledge of AC and DC power systems, including:
• AC: Switchgear, transformers, circuit breakers, motors, and pumps.
• DC: Rectifiers, batteries (various types), charging systems, and battery management systems (BMS).
• 4 years collective experience in IT and/or Telco industry in roles related to Network and Power
• Operations or Engineering

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here