Tier 2 Analyst, Global HR Technology Services

SGS; Muntinlupa; On-site; PHP 350,000 - 550,000; Full time

Job summary

SGS is seeking a motivated Tier 2 Analyst to support Workday in our Global HR Technology Services. You will assist HR users across five regions and collaborate with the Global HR Technology Team on design, configuration, testing and deployment of Workday.

You will handle escalations, assist with data uploads via EIB, provide reports, and act as a Workday SME while contributing to continuous service improvements. Office in Alabang with periodic in-person activity.

Qualifications

• Bachelor's degree in HR Management or related field.
• 0-2+ years total professional experience.
• Proficient in English, both written and verbal.
• Humility, learning agility and openness to global collaboration.
• Interest in technology, business operations and HR data analytics.

Responsibilities

• Sustain and enhance Workday Tier 2 support across 5 regions.
• Partner with Global HR Technology Team for design, configuration, testing and deployment of Workday.
• Handle Tier 2 escalations and ensure incident handling quality.
• Execute mass data upload using EIB and testing/deployment.
• Configure recurring setup values and serve as Workday SME.
• Provide reports or Excel source files for HR analytics.
• Support documentation and continuous improvement of services.

Skills

HR Operations

HR Technology

HR Data Analytics

English Proficiency

Learning Agility

Communication

Education

Bachelor's degree in HR Management

Tools

Workday

Excel

Job description

SGS, as the Global leader in Inspection, Testing and certification, works every day close to its customer to build consumer trust. High profile brands are constantly exposed to attack that can damage both their reputation and market share. Counterfeit and illicit trade are among the most damaging threats for well known brands and can result in poor quality products, bad product experiences and in the worst cases, safety issues that can lead to dramatic consequences.

Job Description

Primary Responsibilities

• The Tier 2 Analyst, Global HR Technology Services will be a key contributor in sustaining and enhancing our Workday support steady-state operations.
• The successful candidate will be in the frontlines of our support to HR users from all 5 regions where SGS has a presence and will partner with our in-house Global HR Technology Team in the design, configuration, testing and deployment of Workday.

Specific Responsibilities

• The successful candidate will join our team who delivers Tier 2 Workday services to SGS. Accountabilities will include:
  • Handles support escalations from Tier 1 (local/regional super users). Manages incidents to ensure excellent customer service and quality incident management data for continuous improvement.
  • Executes mass upload of data using EIB including testing and deployment.
  • Configures recurring and/or simple setup values
  • Stands as an SME for the use of Workday by answering regular how-to questions.
• Supports functional analysts with Workday configuration, testing and reporting.
• Provides report generation services or preparation of Excel source files for internal HR Technology analytics.
• Supports the Global HR Technology Services Manager with maintenance of documentation and continuous improvement of services.

Qualifications

• An aspiring HR Professional with educational background in Human Resources Management. Some work experience in HR Operations, HR Technology or HR Shared Services is a big plus.
• A lifelong learner with a strong academic background.
• Confident. Not afraid to make mistakes. Understands that feedback is a gift and is essential to learning and growth.
• A person who develops and openly shares individual points of view. Does not need and does not want to follow a script to do the job.
• Possesses strong acumen and interest in technology, business operations and HR data analytics.
• An aspiring global professional with a great interest in working for a large global enterprise. Humility and appetite to learn and grow are a must
• 0-2+ years total professional experience
• Bachelors Required, HR Management area of study is strongly preferred
• Proficient in English, both written and verbal
• Learning agility and aptitude
• Confidence to communicate with stakeholders globally in English
• Amenable to working in our Alabang office once or twice a week or as may be required especially during critical support activities.

Additional Information

This position resides within the Global Corporate HR Team and is a great opportunity for a Workday professional who would want to expand their influence and expertise beyond the technical space.