Tier 2/3 IT Helpdesk Engineer – Onsite Support

Allied Fusion; Cebu City; On-site; PHP 335,000 - 435,000; Full time

Benefits offered by this job

HMO Benefit

Life Insurance Benefit

Job summary

Allied Fusion Services seeks an experienced Service Desk Technical Support Engineer for a full-time onsite role in Cebu City. You will handle inbound calls for hardware and software issues, troubleshooting Windows, macOS, printers, and mobile devices.

Fluent English, prior Microsoft/Geek Squad experience, and the ability to diagnose complex issues over the phone are essential. Weekend hours and overtime may be required; salary ₱30,000–₱39,000 with benefits.

Qualifications

• Must have experience in Tier 2/3 tech support.
• Experience with Microsoft Support or Geek Squad or HelloTech support is required.
• Fluent English with strong communication and troubleshooting skills.

Responsibilities

• Handle inbound support calls from customers with hardware and software issues.
• Troubleshoot Windows PCs, macOS computers, Chromebooks, printers, and mobile devices.
• Deliver fast, accurate, and professional tech support over the phone without supervision.
• Document resolved issues clearly in support systems.
• Work full-time hours including weekends.

Skills

Tier 2/3 tech support

Microsoft support

Phone support

Job description

Allied Fusion Services seeks an experienced Service Desk Technical Support Engineer for a full-time onsite role in Cebu City. You will handle inbound calls for hardware and software issues, troubleshooting Windows, macOS, printers, and mobile devices.

Fluent English, prior Microsoft/Geek Squad experience, and the ability to diagnose complex issues over the phone are essential. Weekend hours and overtime may be required; salary ₱30,000–₱39,000 with benefits.