Managed Service Desk Technical Support Engineer

Allied Fusion; Cebu City; On-site; PHP 335,000 - 435,000; Full time

Benefits offered by this job

HMO Benefit

Life Insurance Benefit

Job summary

Allied Fusion Services seeks an experienced Service Desk Technical Support Engineer for a full-time onsite role in Cebu City. You will handle inbound calls for hardware and software issues, troubleshooting Windows, macOS, printers, and mobile devices.

Fluent English, prior Microsoft/Geek Squad experience, and the ability to diagnose complex issues over the phone are essential. Weekend hours and overtime may be required; salary ₱30,000–₱39,000 with benefits.

Qualifications

• Must have experience in Tier 2/3 tech support.
• Experience with Microsoft Support or Geek Squad or HelloTech support is required.
• Fluent English with strong communication and troubleshooting skills.

Responsibilities

• Handle inbound support calls from customers with hardware and software issues.
• Troubleshoot Windows PCs, macOS computers, Chromebooks, printers, and mobile devices.
• Deliver fast, accurate, and professional tech support over the phone without supervision.
• Document resolved issues clearly in support systems.
• Work full-time hours including weekends.

Skills

Tier 2/3 tech support

Microsoft support

Phone support

Job description

Managed Service Desk Technical Support Engineer Full time ₱30,000 – ₱39,000 per month

We’re Hiring We’re Hiring Experienced Subject Matter Experts! Preferred Background

Previous Geek Squad SME or Microsoft agents are preferred for this job role Work Setup: Onsite

Work – Full-Time Weekend availability is required Willing to

Work Overtime Hours if needed Are you an experienced SME Tier 2/3 tech support agent and expert in remote connection assistance on Windows PC and macOS ready to hit the ground running? Allied Fusion Services is looking for skilled subject matter experts at the Tier ⅔ level of Technical Support for computer software problems with a strong background in handling phone-based troubleshooting for both hardware and software issues across multiple platforms.

What You'll Do:

• Handle inbound support calls from customers with hardware and software issues


• Troubleshoot devices including Windows PCs, macOS computers, Chromebooks, printers, Android & iOS devices


• Deliver fast, accurate, and professional tech support without requiring supervision


• Document resolved issues clearly and completely in support systems


• Work full-time hours including weekends

Independent, reliable, and committed to providing top-quality service

You Are:

• A seasoned subject matter expert Tier 2 tech support pro – you've done this before and don’t need training

Must have:

• Must have experience with Microsoft Support or Geek Squad or HelloTech support.


• Fluent in English with strong communication and troubleshooting skills


• Able to diagnose and resolve complex issues confidently over the phone even with difficult callers

What We Offer:

• ₱30,000.00 (basic) + Allowances + performance incentives


• HMO Benefit


• Life Insurance Benefit