Remote Service Desk Technician - IT Support & Troubleshooting

Allied Fusion; Cebu City; On-site; PHP 396,000 - 474,000; Full time

Benefits offered by this job

Signing bonus

Welcome bonus

Medical Insurance

Job summary

Allied Fusion is seeking an L1 Service Desk Technician in Cebu City, Philippines. The role focuses on application troubleshooting related to MIS, including ServiceNow, with remote support for the client's organization and internal users.

The ideal candidate has 2 years of IT-related experience, strong customer service skills, and good English communication abilities; a degree or IT-related diploma with experience is preferred, and shift work is required.

Qualifications

• 2 years related work experience
• Strong customer service experience
• Above average English oral and written communications skills
• Degree or Diploma in IT with related experience as specified

Responsibilities

• Troubleshoot applications for client products and MIS environments
• Provide remote support to client’s organization
• Support internal customers with desktop and servicing applications
• Willing to work on shifts

Skills

Windows Servers

Microsoft Office

Network principles

Education

Degree in IT

Diploma in IT with 3+ years experience

Tools

ServiceNow

Job description

Allied Fusion is seeking an L1 Service Desk Technician in Cebu City, Philippines. The role focuses on application troubleshooting related to MIS, including ServiceNow, with remote support for the client's organization and internal users.

The ideal candidate has 2 years of IT-related experience, strong customer service skills, and good English communication abilities; a degree or IT-related diploma with experience is preferred, and shift work is required.