On-Site IT Service Desk Engineer — EMEA Hours

eTeam; Taguig; Vor Ort; PHP 300.000 - 600.000; Vollzeit

Zusammenfassung

eTeam in Metro Manila, Taguig, is seeking an IT Service Desk Engineer to provide Tier 1 technical support for hardware, software, and IT services. You will handle incidents, service requests, SaaS support, and onboarding/offboarding of employees.

The role involves on-site work in Uptown Bonifacio with 40 hours weekly, following EMEA hours, from November 16, 2026 to January 31, 2027. Strong troubleshooting and customer service skills are essential.

Qualifikationen

• Experience providing IT service desk or technical support.
• Knowledge of macOS, ChromeOS and Google Workspace.
• Familiarity with Google Admin and 2FA.
• Experience using Jira Service Desk or similar systems.
• Understanding of IT infrastructure and configurations.
• Familiarity with Google Workspace, Atlassian, Okta, Jamf and Slack.
• Strong troubleshooting and root-cause analysis skills.
• Knowledge of ITIL and incident management.
• Excellent customer service, communication and time management.
• Experience working with service vendors.

Aufgaben

• Provide day-to-day technical support for hardware, software and IT platforms.
• Troubleshoot and resolve IT incidents and service requests per procedures.
• Support SaaS applications, compliance and onboarding/offboarding.
• Document IT procedures, troubleshooting steps and solutions.
• Identify recurring issues and suggest process improvements.
• Gather user feedback to improve IT services and support experience.
• Collaborate with IT Operations teams, stakeholders and vendors.

Kenntnisse

IT support

Customer service

Troubleshooting

Incident management

Communication

Time management

Vendor coordination

Root-cause analysis

On-site support

SaaS support

Tools

Jira Service Desk

Google Workspace

Atlassian tools

Okta

Jamf

Slack

Jobbeschreibung

eTeam in Metro Manila, Taguig, is seeking an IT Service Desk Engineer to provide Tier 1 technical support for hardware, software, and IT services. You will handle incidents, service requests, SaaS support, and onboarding/offboarding of employees.

The role involves on-site work in Uptown Bonifacio with 40 hours weekly, following EMEA hours, from November 16, 2026 to January 31, 2027. Strong troubleshooting and customer service skills are essential.