Network Support Engineer: Fast-Track Career & Onsite Role

Cloudstaff Philippines Inc.; Taguig; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Career growth

PC/Laptop provided

Office perks

Job summary

Cloudstaff Philippines Inc. is hiring a Network Support Engineer in the Philippines (Taguig) for a Morning Shift, working from the office.

The role centers on providing first-line network support, maintaining customer IT infrastructure, and troubleshooting issues while delivering excellent customer service. You will troubleshoot remotely, follow standard procedures, and collaborate with senior colleagues to resolve incidents efficiently.

Qualifications

• IT degree or networking certification required; CCNA desirable.
• Strong customer service skills and client-focused approach.
• Understanding of networking protocols and network security technologies.
• Basic Cisco routing, switching, DHCP, QoS, and IP routing
• Able to work rotating schedules in fast-paced environments
• Strong multitasking skills while handling concurrent customer issues
• Able to follow management and senior colleagues’ instructions
• Quick learner of unfamiliar technologies using available resources
• Strong communication, teamwork, ownership, and collaboration skills
• Previous help or service desk experience preferred.

Responsibilities

• Provide first-line network support through phone, email, and tickets
• Proactively maintain customer IT infrastructure, systems, and networking equipment
• Troubleshoot incidents remotely using diagnostic techniques and targeted questions
• Identify appropriate solutions based on customer issues and details
• Guide customers through troubleshooting and problem-solving processes
• Escalate unresolved or complex issues to appropriate support teams
• Maintain accurate incident logs, resolutions, and customer updates
• Ensure service level agreements are consistently met without missed conditions
• Identify process improvements and share customer feedback with internal team

Skills

CCNA

Customer service

Networking protocols

Cisco routing

DHCP

QoS

IP routing

Multitasking

Communication

Teamwork

Education

IT degree

Networking certification

Tools

Cisco IOS

Job description

Cloudstaff Philippines Inc. is hiring a Network Support Engineer in the Philippines (Taguig) for a Morning Shift, working from the office.

The role centers on providing first-line network support, maintaining customer IT infrastructure, and troubleshooting issues while delivering excellent customer service. You will troubleshoot remotely, follow standard procedures, and collaborate with senior colleagues to resolve incidents efficiently.