The Head of OTC

ZALORA Group; Muntinlupa; On-site; PHP 4,219,409 - 6,027,728; Full time

Job summary

ZALORA Group is searching for a Head of O2C based in Kuala Lumpur, leading the Order-to-Cash cycle across its Asian entities. This role demands a hands-on leader to optimize collections, billing, and cash application while enhancing efficiency through automation.

The ideal candidate will possess strong leadership skills, extensive experience in e-commerce accounts receivable management, and a proven track record in process improvements. The position includes opportunities for cross-cultural collaboration and requires some travel within Southeast Asia.

Qualifications

• Strong background in O2C, collections, billing, and cash application.
• Proven success in turning around aged receivables.
• Experience with financial systems and process automation.

Responsibilities

• Lead and develop the O2C team across multiple countries.
• Drive transition to automated, scalable O2C processes.
• Ensure integrity of AR-related balance-sheet accounts.

Skills

O2C leadership

Accounts receivable management

People leadership

Process automation

Strong analytical skills

Tools

SAP

Job description

The Head of O2C leads the team managing the entire Order‑to‑Cash cycle — from billing through cash application to collections and receivables integrity — across ZALORA’s Asian entities (Malaysia, Indonesia, Philippines and cluster) and Iconic. Reporting to the Group Controller and based in Kuala Lumpur, the role is accountable for the working‑capital outcomes of the function and for leading it through a significant efficiency and automation transformation. This is a hands‑on leadership role for someone who can both run a disciplined month‑end and rebuild the process and systems beneath it.

The role is accountable for delivering measurable O2C outcomes, including:

• Collections & working capital — drive DSO down to target, keep aged receivables over 90 days below a defined ceiling, and improve collection‑forecast accuracy.
• Billing — accurate, timely invoicing across all entities, moving from manual, decentralised billing to a single shared‑service model.
• Cash application — apply receipts promptly and accurately, including visibility of auto‑offsets and host‑to‑host receipts.
• Receivables integrity & remediation — clear aged and unreconciled balances, ensure adequate bad‑debt provisioning, and resolve legacy balance‑sheet findings to audit standard.
• Revenue recognition & reconciliation — own the O2C side of revenue recognition and the reconciliation of advertising and marketplace credits and refunds across source systems and SAP, with clear accountability versus the R2R team.
• Efficiency & automation — deliver a material reduction in manual O2C workload (target around 50%) through RPA, a shared‑service billing model, dashboard and reporting visibility, and rationalising payment‑gateway and reconciliation complexity.
• Controls & audit — strengthen O2C controls (maker‑checker, SLAs, audit trail) and own timely closure of internal and external audit actions.

Responsibilities

• Lead and develop the O2C team (approximately 15–19 across Malaysia, Indonesia, Philippines and cluster, plus Iconic), structured around Billing, Cash Application and Collection, building a strong pillar‑lead layer with primary and backup coverage.
• Partner closely with the Commercial, Operations and Treasury teams and the Finance Leadership Team (FLT), and with GFG Group, building professional relationships based on transparency and trust.
• Provide the analytical rigour to challenge and scrutinise the numbers reported to the FLT and GFG Group.
• Drive the transition to automated, scalable O2C processes in partnership with Finance Systems, Data and IT.
• Own the O2C contribution to month‑end close within the close calendar, and the integrity of AR‑related balance‑sheet accounts.
• Work effectively across cultures and entities; approximately 10% travel within Southeast Asia on average.

Requirements

• Strong O2C / accounts‑receivable leadership background — collections, billing and cash application at scale, ideally in e‑commerce or marketplace environments.
• Demonstrated turnaround of aged receivables and balance‑sheet clean‑up, with audit and controls awareness.
• Comfort with financial systems (SAP strongly preferred) and a track record of process automation and transformation, not just BAU operation.
• A structured, hands‑on leader comfortable identifying and remediating process deficiencies, and comfortable with ambiguity in a fast‑changing environment.
• Strong analytical skills, attention to detail, and the ability to work across cultures and build trusted professional relationships.
• People‑leadership capability across remote, multi‑country teams.