Senior Operations Manager - Order-to-Cash Operations

Teleperformance; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Teleperformance in Alabang, Muntinlupa City, Philippines, seeks an experienced Head of Order-to-Cash (O2C) to lead our enterprise B2B O2C operations. You will manage 50–150+ personnel across Credit Risk, Billing, Cash Application, Collections, and Dispute Resolution from our Alabang site.

The role requires deep working capital optimization expertise within a BPO/GCC model, driving automation, ensuring global compliance (US GAAP/IFRS, SOX, multi-region tax/VAT), and delivering measurable DSO

Qualifications

• 8+ years in Accounts Receivable / O2C in B2B/SSC environments.
• 2+ years managing large-scale O2C operations with 50–150+ staff.
• Experience in US GAAP/IFRS, SOX, multi-region tax/VAT compliance.
• Proven ability to drive automation and process optimization in ERP-based workflows.

Responsibilities

• Lead a 50–150+ headcount across Credit Risk, Billing, Cash Application, Collections, and Disputes.
• Drive DSO improvement and working capital optimization.
• Oversee global compliance with US GAAP/IFRS and SOX.

Skills

Leadership

O2C Expertise

B2B/BPO Experience

Regulatory Compliance

Automation & AI

Tools

SAP S/4HANA

Oracle ECC/Cloud

NetSuite

Microsoft Dynamics

HighRadius

GetPaid

Serrala

Billtrust

RPA

OCR

Job description

Location: Alabang, Muntinlupa City, Philippines (Onsite)

Employment Type: Full-Time, Night-Shift

Position Summary

We are seeking an experienced and strategic Head of Order-to-Cash (O2C) to lead our enterprise B2B Order-to-Cash operations from our site in Alabang, Muntinlupa. In this role, you will oversee a multi-tiered organization of 50 to 150+ operational personnel, driving high-performing teams across Credit Risk Management, Billing, Cash Application, Collections, and Dispute Resolution.

The ideal candidate brings deep domain mastery in working capital optimization within a BPO or Global Capability Center (GCC) model. You will be responsible for streamlining global financial operations, driving automation, maintaining strict multi-region regulatory compliance, and delivering measurable performance against key financial metrics like DSO and Aged Debt.

Key Responsibilities

Strategic Leadership & Operational Management

• Provide direct and indirect leadership for a 50–150+ headcount team, including Operational Managers, Team Leads, and Subject Matter Experts (SMEs).

• Drive operational excellence across the end-to-end O2C value chain: Credit Risk, Order Entry & Validation, Invoicing, Cash Application, Collections, and Deductions/Dispute Resolution.

• Foster a high-performance culture through structured talent development, succession planning, robust KPI management, and continuous process optimization.

Working Capital Optimization & Financial Governance

• Actively manage working capital metrics, continuously striving to reduce Days Sales Outstanding (DSO), lower Aged Debt/Overdue Balances, and optimize Best Possible DSO.

• Minimize unapplied cash through systematic cash application performance and robust root-cause analysis on payment variances.

• Ensure full compliance with global accounting standards (US GAAP / IFRS), SOX controls, and multi-region tax/VAT regulations.

Digital Transformation & Platform Mastery

• Drive automation initiatives by leveraging AI-driven cash application tools, Optical Character Recognition (OCR) for order processing, and auto-matching algorithms.

• Evaluate and implement Robotic Process Automation (RPA) workflows to reduce manual interventions and cycle times.

• Manage and optimize processes within Tier-1 ERP systems and dedicated O2C automation platforms.

Key Qualifications

Required Experience Baseline

• Total Experience: Minimum 8+ years of dedicated Accounts Receivable / O2C experience in a B2B or Shared Services environment, with at least 2 years specifically managing large-scale O2C operations.

• Leadership Scope: Proven track record directly or indirectly managing multi-tiered teams of 50–150+ employees.

• Industry Background: Demonstrated experience working in a BPO (Third-Party Outsourcing) or Global Capability Center (GCC) model.

• Global Exposure: Strong background in multi-region and multi-currency operations, with deep knowledge of US GAAP/IFRS, SOX, and local tax/VAT compliance.

Technical & Platform Expertise

• Core ERP Platforms: Proficiency in Tier-1 systems such as SAP S/4HANA, Oracle ECC/Cloud, NetSuite, or Microsoft Dynamics.

• O2C Automation Tools: Hands‑on familiarity with specialized collections and automation platforms such as HighRadius, GetPaid, Serrala, or Billtrust.

• Transformation Acumen: Clear understanding of how to implement RPA, OCR technology, and AI/auto‑matching tools within financial workflows.

Work Environment

• Work Setup: 100% Onsite in Alabang, Muntinlupa City.

• Coverage: Multi-region, global coverage (shift schedules will depend on assigned geographic markets).