Senior Manager Order To Cash

Fresenius Medical Care; Metro Manila; Hybride; PHP 1 500 000 - 2 100 000; Plein temps

Résumé du poste

Fresenius Medical Care is looking for an experienced Order to Cash (O2C) Senior Manager to lead end-to-end O2C operations and drive process improvements across credit, billing, collections, and cash application. You will manage a team of O2C professionals and collaborate with Finance, Sales, and IT to optimize cash flow and customer experience.

Ideal candidates will have 12-15 years in O2C or related finance functions, with at least 5 years in a managerial role, strong leadership, and

Qualifications

• Bachelor's degree in Finance, Accounting, Commerce or related field or equivalent experience.
• 12-15 years in Order to Cash or related Finance function.
• Min 5 years in an O2C managerial role.
• Strong knowledge of O2C processes: collections, credit, invoicing, cash application.
• Proven experience leading teams and driving process improvements.
• Strong leadership and stakeholder management skills.
• Proficiency in Excel; SAP experience is an advantage.

Responsabilités

• Lead end-to-end O2C operations including credit management, billing, collections, cash application, disputes, and customer master data.
• Coach and develop the O2C team and foster a high-performing culture.
• Collaborate with Finance, Sales, Credit, Customer Service and IT to resolve issues and improve processes.
• Monitor O2C metrics such as DSO, aging, bad debt provisioning, collection effectiveness, and cash application performance.
• Identify and drive process improvements, automation, systems migrations, and transition initiatives.
• Drive initiatives to reduce O2C cycle times and improve cash flow and customer experience.
• Ensure compliance with company policies, SOX requirements, and regulatory requirements.
• Communicate O2C performance, risks and improvements to senior stakeholders.

Connaissances

Leadership

Stakeholder management

Analytical thinking

Problem solving

MS Excel

Formation

Bachelor's degree in Finance or related field

Outils

SAP

Description du poste

Job Description:

Work Schedule: Night shift, with flexibility to adjust working hours when business needs require.

Work set-up: Hybrid (3 days onsite)

We are looking for an experienced Order to Cash (O2C) Senior Manager to lead end-to-end O2C operations and drive operational excellence across credit management, billing, collections, cash application, dispute management, and customer master data. This role will lead a team of O2C professionals, partner with key stakeholders across the organization, and champion process improvements and automation to improve cash flow, efficiency, and customer experience.

Key Responsibilities

• Lead and oversee end-to-end Order to Cash operations, including credit management, billing, collections, cash application, disputes, and customer master data.
• Manage, coach, and develop the O2C team while fostering a collaborative and high-performing culture.
• Partner with Finance, Sales, Credit, Customer Service, and IT to resolve operational issues and improve overall process execution.
• Monitor key O2C metrics, including DSO, aging, bad debt provisioning, collection effectiveness, and cash application performance.
• Identify and lead process improvement, automation, systems migration, and transition initiatives.
• Drive initiatives to reduce O2C cycle times, improve cash flow, increase accuracy, and enhance customer experience.
• Ensure compliance with company policies, SOX requirements, and applicable regulatory requirements.
• Manage escalations and effectively communicate O2C performance, risks, and improvement initiatives to senior stakeholders.

What We're Looking For

• Bachelor's degree in Finance, Accountancy, Commerce, or a related field, or equivalent relevant experience.
• 12-15 years of experience in Order to Cash or a related Finance function, with at least 5 years in an O2C managerial role.
• Strong knowledge of O2C processes, particularly collections, credit management, invoicing, and cash application.
• Proven experience leading teams and driving process improvements, systems migrations, or operational transitions.
• Strong leadership, stakeholder management, analytical, and problem-solving skills.
• Proficiency in Microsoft Excel and other MS Office applications; SAP experience is an advantage.
• Strong English communication skills.
• Accounting, Finance, or O2C-related certification is an advantage.