Testing Services Support

Outsourcey; Philippines; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for career growth

Team of industry leaders

Team of industry leaders

Job summary

A growing BPO company in the Philippines is seeking a customer service professional to support their mission. The ideal candidate will have 1-2 years of experience, strong communication skills, and be tech-savvy. Responsibilities include handling calls, coordinating logistics, and supporting team members. This role offers competitive salary and career growth opportunities within a rapidly expanding business environment. Join us and shape the future of work together!

Qualifications

• Minimum 1-2 years in customer service or related role.
• Excellent spoken and written English.
• Familiarity with AI tools is preferred.
• Strong attention to detail, ability to follow scripts and protocols, and proactive scheduling management.
• Adaptable, problem-solver who can coordinate dispatch tasks and improve processes.
• Team-oriented with growth mindset and willingness to learn within the company.

Responsibilities

• Confirm receipt of uploaded paperwork and track submissions.
• Monitor incoming jobs and make outbound calls.
• Provide clear instructions to clients and donors.
• Use Google Maps for ETA updates.
• Support field collectors with scheduling and protocols.
• Follow structured guidelines for testing scenarios.

Skills

Strong Communication Skills

Tech-Savvy

Attention to Detail

Adaptability

Team Player

Attention to detail

Tools

MS Office

Google Maps

Help Desk System

Data entry

AI tools

Job description

Overview

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Experience & Qualifications

• Experience & Availability: Minimum 1-2 years in a customer service, dispatch, or related role, with availability after 4pm CT (US). Must be efficient in scheduling and organizing tasks.
• Strong Communication Skills: Excellent spoken and written English with a professional, upbeat personality, strong email etiquette, and the ability to engage with clients and donors effectively.
• Tech-Savvy & Organized: Comfortable using a help desk system, MS Office (Excel, PPT), Google Maps, and data entry. AI tools familiarity is preferred.
• Attention to Detail: Ability to follow scripts and protocols precisely, ensuring accurate record-keeping, compliance with procedures, and proactive scheduling management.
• Adaptability & Problem-Solving: Quick thinking in handling donor-related scenarios, coordinating dispatch tasks efficiently, and creatively improving processes when needed.
• Team Player & Growth Mindset: Eager to be part of a team, forward-thinking, with a great personality and sense of humor. Should be proactive, excited to grow within the company, and committed to continuous learning.

Core Responsibilities

• Paperwork & Documentation Tracking: Confirm receipt of uploaded paperwork, track submissions, and ensure all documentation is properly recorded, communicated, and organized systematically.
• Call Handling & Dispatch: Monitor incoming jobs through the help desk, make outbound calls to schedule collections, and dispatch assignments to field collectors efficiently.
• Client & Donor Assistance: Provide clear instructions to clients and donors, ensuring they understand the testing process, required wait times, and next steps based on provided scripts and guides. Respond promptly and professionally to emails and inquiries.
• ETA Coordination & Updates: Use Google Maps to provide accurate estimated arrival times to clients and notify them of any scheduling changes or delays, ensuring smooth coordination.
• Support for Field Collectors: Act as a point of contact for collectors, guiding them through scenarios such as insufficient sample collection, ensuring proper protocols are followed, and assisting with scheduling simple processes.
• Process Adherence & Training: Follow structured guidelines and scripts for handling testing scenarios, utilizing training materials and resources to ensure compliance while optimizing workflows.

Benefits

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!