Automotive Service Manager - Lead Customer Satisfaction

Matterhorn Motor Inc.; Marikina; On-site; PHP 600,000 - 800,000; Full time

Job summary

Matterhorn Motor Inc. in the Philippines seeks a Service Manager responsible for the overall accountability of the service business, ensuring that business needs are met.

You will lead the Service Department and oversee customer service interactions, reports, and repairs to deliver the highest level of customer satisfaction. The role requires a Bachelor’s degree in Mechanical Engineering, Automotive Technology, or related field, 3–5 years’ experience in automotive service operations with 1–2

Qualifications

• Bachelor’s degree in Mechanical Engineering, Automotive Technology, or related field.
• 3–5 years’ experience in automotive service operations, with at least 1–2 years in a supervisory or managerial role.
• Strong leadership, technical, and problem-solving skills.
• Excellent communication and customer service orientation.

Responsibilities

• Maintain overall accountability of the service business and ensure business needs are met.
• Manage the Service Department and handle customer service interactions, reports, and repairs to deliver top customer satisfaction.
• Demonstrate knowledge of workshop management and vehicle maintenance processes.

Skills

Leadership

Technical skills

Problem solving

Communication

Customer service

Workshop management

Vehicle maintenance

MS Office

Service management systems

Reliability

Education

Bachelor’s degree in Mechanical Engineering

Tools

MS Office

Service management systems

Job description

Matterhorn Motor Inc. in the Philippines seeks a Service Manager responsible for the overall accountability of the service business, ensuring that business needs are met.

You will lead the Service Department and oversee customer service interactions, reports, and repairs to deliver the highest level of customer satisfaction. The role requires a Bachelor’s degree in Mechanical Engineering, Automotive Technology, or related field, 3–5 years’ experience in automotive service operations with 1–2