Aftersales Operations Lead: Growth & Customer Excellence

Suzuki Auto Tarlac - Service Department; Tarlac City; On-site; PHP 450,000 - 700,000; Full time

Job summary

Suzuki Auto Tarlac - Service Department in the Philippines seeks a qualified engineer to assist the Service Manager in leading all service operations and achieving targets.

You will monitor KPI, analyze reports, develop marketing plans, and coordinate with teams to improve productivity and customer satisfaction.

This role requires a licensed mechanical engineer with automotive service experience, strong communication and IT skills, and a drive to excel.

Qualifications

• Must be a Registered Mechanical Engineer with automotive service background.
• At least 3 years in service advisory or parts management.
• Thorough understanding of the service process.
• Proficient with standard computer applications.
• Able to write professional letters and emails.
• Strong customer service, interpersonal and communication skills; results-oriented.
• Driver's license is required.

Responsibilities

• Assist the Service Manager in managing all aspects of the Service Department and KPI targets.
• Ensure 100% achievement of KPI and monitor reporting deadlines.
• Prepare and analyze reports such as DPR, KPI, and after-sales metrics.
• Study competition and benchmark policies to improve operations.
• Create marketing plans to increase productivity, revenues, and profits.
• Monitor results of marketing programs and develop countermeasures.
• Guide subordinates to achieve KPIs and conduct performance evaluations.
• Visit corporate accounts and insurers to promote goodwill and company image.
• Coordinate with DDMO and HRAD for personnel Training needs.
• Attend meetings and training as required by manufacturers and management.
• Understand service/maintenance cycle of clients.
• Monitor appointment policies and no-show processes to hit service targets.
• Handle apps and tech to enable clients to book appointments.

Skills

Registered Mechanical Engineer

Automotive service experience

Service process understanding

Computer applications

Business letters/emails

Customer service/communication

Driver's license

Job description

Suzuki Auto Tarlac - Service Department in the Philippines seeks a qualified engineer to assist the Service Manager in leading all service operations and achieving targets.

You will monitor KPI, analyze reports, develop marketing plans, and coordinate with teams to improve productivity and customer satisfaction.

This role requires a licensed mechanical engineer with automotive service experience, strong communication and IT skills, and a drive to excel.