Branch Service Manager: Lead Quality, Revenue & Team

Auto Global; Minglanilla; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO

Government-mandated benefits

Training and development in service mg

Job summary

AutoGlobal Group is seeking a Service Manager to lead the branch workshop at our Cebu/Talisay City dealership. You will own repair orders from appointment through release, drive service revenue and margins, and ensure quality and customer satisfaction.

You will supervise Service Advisors, the Foreman, and technicians, reporting to the AGI Service Head. You will coordinate warranty claims, safety, and onboarding, while partnering with Sales, Inventory, HR, IT, and Distributor Aftersales to

Qualifications

• Bachelor’s degree in Automotive or Mechanical Engineering, Automotive Technology, or related field.
• 5+ years in automotive dealership service operations; passenger-car dealership experience preferred.
• 3+ years managing a workshop with Service Advisors and technicians reporting to you.
• Hands-on experience with warranty claims, flat-rate labor, repair order control, and productivity measures.
• Working proficiency in a dealer management system or ERP service module.
• Intermediate Excel for tracking hours, aging, and service revenue.
• Customer‑focused, quality‑minded, commercially driven and people leader.

Responsibilities

• Plan daily bay loading and technician assignment from the appointment book.
• Own the repair order lifecycle in ERP from opening to closing with approvals.
• Deliver the branch’s service revenue targets and manage margins.
• Ensure final inspection and road tests; track comebacks and root cause fixes.
• Check warranty eligibility and file complete claims within deadlines.
• Own branch service complaints and improve CSAT based on surveys.
• Manage roadside assistance responses and escalation processes.
• Coordinate PMS reminders and post-service follow-ups with Advisors.
• Raise parts requests and coordinate with Parts team on backorders.
• Maintain workshop safety, tools, and calibration; oversee staff development.
• Lead Service Advisors, Foreman, and technicians; schedule training.
• Publish Daily Operating Report and monthly service metrics to AGI Service Head.

Skills

Customer-Focused

Quality-Minded

Commercially Driven

People Leader

Education

Bachelor’s degree in Automotive or Mechanical Engineering

TESDA Automotive Servicing NC or equivalent

Tools

ERP/Dealer Management System

Microsoft Excel

Job description

AutoGlobal Group is seeking a Service Manager to lead the branch workshop at our Cebu/Talisay City dealership. You will own repair orders from appointment through release, drive service revenue and margins, and ensure quality and customer satisfaction.

You will supervise Service Advisors, the Foreman, and technicians, reporting to the AGI Service Head. You will coordinate warranty claims, safety, and onboarding, while partnering with Sales, Inventory, HR, IT, and Distributor Aftersales to