Terminal Passenger Services Supervisor

2GO Group Inc.; Batangas City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Bonuses

Travel perks

Health & wellness programs

Paid time off

Job summary

2GO Group Inc. is seeking a Terminal Passenger Services Supervisor to oversee daily terminal activities with a strong focus on passenger services, terminal readiness, and frontline operational excellence.

You will coordinate with terminal teams, port authorities, and stakeholders to maintain service standards, regulatory compliance, and efficient operations while delivering a seamless passenger experience.

Qualifications

• Bachelor's Degree in any Business-related field or equivalent.
• At least 3 years of experience in terminal operations, passenger services, transport, or related environments.
• Experience supervising frontline passenger handling and customer service activities.

Responsibilities

• Oversee daily terminal operations to ensure safe, efficient passenger and terminal activities.
• Monitor vessel arrivals/departures and ensure readiness and service excellence.
• Supervise passenger handling: check-in, boarding, embarkation, arrival, and disembarkation.
• Address passenger concerns and implement service improvements.
• Maintain passenger manifests and related documentation.
• Coordinate with port authorities, vessel operations teams, service providers, and partners.
• Lead and develop terminal personnel to achieve service goals.
• Drive accountability, teamwork, and continuous improvement.

Skills

Terminal Operations Knowledge

Passenger Handling

Operational Planning

Resource Management

Documentation & Reporting

MS Office Proficiency

Problem Solving

Leadership & Coaching

Team Collaboration

Customer Service

Education

Bachelor's Degree in Business-related field

Tools

MS Office Suite

Job description

Here's the difference you'll make..

At 2GO Group, you will play a key role in ensuring safe, efficient, and customer-focused terminal operations. As the Terminal Passenger Services Supervisor, you will oversee daily terminal activities with a strong focus on passenger services, terminal readiness, and frontline operational excellence.

Through strong coordination with terminal teams, port authorities, and business stakeholders, you will help maintain service excellence, regulatory compliance, and operational efficiency across all terminal operations while ensuring a seamless passenger experience.

What You'll Do..

Terminal Operations & Passenger Experience

• Oversee daily terminal operations to ensure safe, efficient, and seamless passenger and terminal activities.

• Monitor vessel arrivals and departures, ensuring operational readiness and service excellence.

• Supervise passenger handling activities, including passenger flow, boarding, embarkation, and arrival processes.

• Address passenger concerns and implement service improvements to enhance the overall travel experience.

• Supervise daily passenger terminal operations to ensure safe, efficient, and seamless passenger processing.

• Oversee passenger check-in, embarkation, boarding, arrival, and disembarkation activities.

• Monitor passenger flow and terminal readiness to support on-time vessel departures and arrivals.

• Address passenger concerns and operational issues promptly to maintain service excellence.

Operations Planning & Resource Management

• Ensure adequate manpower, equipment, and logistical support to meet operational requirements.

• Optimize terminal resources and support contingency plans during disruptions and peak periods.

• Maintain accurate operational records, passenger manifests, and related documentation.

• Coordinate operational requirements to support efficient terminal and passenger operations.

Safety, Compliance & Governance

• Ensure compliance with company policies, safety standards, and port regulations.

• Monitor operational risks and coordinate corrective actions to maintain a safe and secure environment.

• Safeguard company assets through effective coordination with internal and external stakeholders.

• Promote adherence to safety, security, and service standards across terminal operations.Safeguard company assets through effective coordination with internal and external stakeholders.

Stakeholder Coordination & Team Leadership

• Collaborate with port authorities, vessel operations teams, service providers, and business partners to support smooth operations.

• Lead, coach, and develop terminal personnel to achieve operational and customer service goals.

• Coordinate with multiple stakeholders to ensure seamless terminal and passenger operations.

• Drive a culture of accountability, teamwork, and continuous improvement.

You'll thrive in this role if you..

Educational Background

• Bachelor's Degree in any Business-related course or other relevant field.

Professional Experience

• At least three (3) years of relevant experience in terminal operations, passenger services, transportation, shipping, aviation, or related operational environments.

• Experience supervising frontline operations involving passenger handling, customer service, terminal coordination, boarding, check-in, or similar passenger-facing activities.

• Experience in airline ground operations, airport passenger services, passenger vessel operations, shipping terminal operations, or related industries is highly preferred.

• Proven experience coordinating with multiple stakeholders and managing day-to-day operations in a fast-paced environment.

Competencies, Skills, Knowledge and Abilities

Technical Competencies

• Terminal Operations Knowledge

• Passenger Handling and Customer Service Operations

• Operational Planning and Coordination

• Passenger Flow and Crowd Management

• Safety and Compliance Management

• Resource Management

• Documentation and Reporting

• Problem Solving and Decision Making

• MS Office Proficiency

• Performance Monitoring

• Continuous Improvement Mindset

Leadership Competencies

• People Leadership

• Team Development and Coaching

• Stakeholder Management

• Accountability and Ownership

• Communication Skills

• Collaboration and Teamwork

• Customer Focus

• Adaptability and Resilience

Preferred Certifications and Training

• Customer Service Training

• Passenger Handling or Ground Operations Training

• Basic Terminal Operations Training

• Safety Awareness Training

What's In It For You At 2GO
Own enterprise impact. You are trusted to influence decisions and enable the business to perform at its best.
Grow in a valued community. You work in a culture that listens, collaborates, and invests in your long-term success.
Excel through expertise. You are empowered and recognized for delivering high standards and smart solutions.
Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.