Supervisor

2GO Group, Inc.; Batangas City; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonuses

Incentives

Travel perks

Health & wellness programs

Paid time off

Job summary

2GO Group, Inc. seeks a Passage Terminal Operations Supervisor to lead daily terminal activities and ensure a safe, efficient passenger journey from embarkation to arrival. You will coordinate with port authorities and teams to maintain service excellence and regulatory compliance.

Educational background includes a business-related degree and at least 3 years in customer service and terminal operations. The role emphasizes leadership, planning, and stakeholder collaboration.

Qualifications

• Bachelor's degree in business or related field.
• Minimum of 3 years of relevant experience in customer service and terminal operations.
• Experience in transportation, logistics, shipping, or service-oriented environments is a plus.

Responsibilities

• Oversee daily terminal operations to ensure safe, efficient, and seamless passenger processing.
• Monitor vessel arrivals and departures, ensuring operational readiness and service excellence.
• Address passenger concerns and implement service improvements to enhance the travel experience.
• Ensure adequate manpower, equipment, and logistical support to meet operational requirements.
• Optimize terminal resources and support contingency plans during disruptions and peak periods.
• Maintain accurate operational records, passenger manifests, and related documentation.
• Ensure compliance with company policies, safety standards, and port regulations.
• Monitor operational risks and coordinate corrective actions to maintain a safe and secure environment.
• Safeguard company assets through effective coordination with internal and external stakeholders.
• Collaborate with port authorities, vessel operations teams, and business partners to support smooth operations.
• Lead, coach, and develop terminal personnel to achieve operational and customer service goals.
• Drive a culture of accountability, teamwork, and continuous improvement.

Skills

Terminal ops knowledge

Coordination

Safety compliance

Resource management

Documentation

Decision making

Team leadership

Stakeholder mgmt

Customer focus

Adaptability

Education

Bachelor's degree in business

Job description

3 - 5 Years

Job Description

Here's the difference you'll make..

At 2GO Group , you will play a key role in ensuring safe, efficient, and customer-focused terminal operations. As the Passage Terminal Operations Supervisor , you will lead daily terminal activities, support operational readiness, and deliver a seamless passenger experience from embarkation to arrival.

Through strong coordination with terminal teams, port authorities, and business stakeholders, you will help maintain service excellence, regulatory compliance, and operational efficiency across the passenger journey.

What You'll Do..

Terminal Operations & Passenger Experience

• Oversee daily terminal operations to ensure safe, efficient, and seamless passenger processing.
• Monitor vessel arrivals and departures, ensuring operational readiness and service excellence.
• Address passenger concerns and implement service improvements to enhance the travel experience.

Operations Planning & Resource Management

• Ensure adequate manpower, equipment, and logistical support to meet operational requirements.
• Optimize terminal resources and support contingency plans during disruptions and peak periods.
• Maintain accurate operational records, passenger manifests, and related documentation.

Safety, Compliance & Governance

• Ensure compliance with company policies, safety standards, and port regulations.
• Monitor operational risks and coordinate corrective actions to maintain a safe and secure environment.
• Safeguard company assets through effective coordination with internal and external stakeholders.

Stakeholder Coordination & Team Leadership

• Collaborate with port authorities, vessel operations teams, and business partners to support smooth operations.
• Lead, coach, and develop terminal personnel to achieve operational and customer service goals.
• Drive a culture of accountability, teamwork, and continuous improvement.

You'll thrive in this role if you..

Educational Background

• Bachelor's Degree in any Business-related course.

Professional Experience

• At least three (3) years of relevant experience in Customer Service and Terminal Operations.
• Experience in transportation, logistics, shipping, terminal, airport, hospitality, or other service-oriented environments is an advantage.
• Experience coordinating with multiple stakeholders and managing day-to-day operations.

Competencies, Skills, Knowledge and Abilities

• Terminal Operations Knowledge
• Operational Planning and Coordination
• Safety and Compliance Management
• Resource Management
• Documentation and Reporting
• Problem Solving and Decision Making
• Performance Monitoring
• Team Development and Coaching
• Stakeholder Management
• Accountability and Ownership
• Communication Skills
• Collaboration and Teamwork
• Customer Focus
• Adaptability and Resilience

Preferred Certifications and Training

• Customer Service Training
• Basic Terminal Operations Training
• Safety Awareness Training
• Supervisory or Management Training

What's In It For You At 2GO
Own enterprise impact. You are trusted to influence decisions and enable the business to perform at its best.
Grow in a valued community. You work in a culture that listens, collaborates, and invests in your long-term success.
Excel through expertise. You are empowered and recognized for delivering high standards and smart solutions.
Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.

Job Snapshot

Updated Date

26-Oct-2026

Job ID

Job_390

Department

Passenger Terminal Operations

Location