Tenant Relations Manager

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 850,000 - 1,150,000; Full time

Benefits offered by this job

HMO coverage

Life insurance

13th Month Pay

Annual physical examination

Generous leave

Employee meals

Free on-site parking

Team events

Job summary

Height Realty Inc. in the Philippines is seeking a Tenant Relations Manager to lead post-handover tenant engagements, onboarding, and ongoing occupancy satisfaction across our commercial projects.

You will coordinate with Operations, Engineering, and Property Management, monitor lease compliance, handle inquiries, and drive continuous improvement in tenant services and risk management.

Qualifications

• Bachelor's degree in engineering or related field is required.
• Minimum 6 years in occupier strategy, leasing, or business development in real estate.
• Licensed Real Estate Broker or Registered Architect/Engineer is required.
• Experience with leasing platforms and property management systems.

Responsibilities

• Manage handover from Leasing to Operations after lease execution.
• Onboard tenants and ensure compliance with house rules and guidelines.
• Serve as primary contact for tenants post-handover and drive satisfaction.
• Coordinate fit-out activities with Engineering and Property Management teams.
• Monitor lease terms, renewals, and compliance with policies.
• Document issues, track resolutions, and report on tenant concerns.
• Support continuous improvement of tenant engagement processes.

Skills

Stakeholder management

Negotiation

Coordination

Customer focus

Education

Bachelor's Degree in Engineering, Architecture, Real Estate or related discipline

Tools

Leasing platforms

Property management systems

Job description

About the Company

Creating & Protecting Sustainable Lifestyles

Height Realty Inc., is the Philippines newest and most progressive property developer. We develop environmentally conscious living experiences to enable communities to thrive.

About the Role

The Tenant Relations Manager is responsible for managing all tenant-related concerns and engagements after the formal handover from Leasing to Operations. The role ensures smooth tenant onboarding, sustained tenant satisfaction, lease compliance, and effective coordination between tenants and HRI's Operations, Engineering, and Property Management teams across all commercial projects.

Job Responsibilities

Post-Leasing Handover & Onboarding

• Manage the formal handover of tenants from Leasing to Operations after lease execution
• Ensure all lease documents, approved terms, and tenant requirements are properly endorsed
• Conduct tenant orientation, including house rules and operational guidelines before and after turnover

Tenant Relations & Engagement

• Serve as the primary point of contact for tenants post-handover
• Build and maintain strong relationships to ensure tenant satisfaction and retention
• Handle tenant inquiries, requests, and operational concerns
• Conduct regular meetings, coordination sessions, and engagement activities
• Support tenant events and promotions in coordination with Property Management

Lease Compliance & Monitoring

• Monitor tenant compliance with lease terms, house rules, and operational policies
• Coordinate with Legal, Leasing, and Finance on lease concerns, renewals, or violations
• Issue notices, reminders, and compliance communications
• Assist in enforcing penalties and corrective actions when necessary

Fit-Out, Turnover & Operations Coordination

• Coordinate tenant fit-out activities with Engineering, Safety, and Property Management teams
• Ensure compliance with approved plans, construction guidelines, and safety standards
• Facilitate unit turnover, punch listing, and operational readiness
• Monitor and resolve operational issues affecting tenants

Tenant Complaints & Issue Resolution

• Receive, document, and manage tenant complaints and service requests
• Coordinate corrective actions with internal teams (Housekeeping, Security, Engineering, Admin)
• Track resolution timelines and ensure closure within service standards
• Escalate critical or unresolved issues to Management

Reporting & Documentation

• Maintain updated tenant records, correspondence, and operational logs
• Prepare regular reports on tenant concerns, resolutions, and recurring issues
• Provide insights on tenant satisfaction, risks, and improvement opportunities

Coordination & Continuous Improvement

• Work closely with Leasing on renewals, expansions, and tenant mix strategies
• Provide feedback on tenant needs, market trends, and operational challenges
• Recommend improvements to tenant engagement processes and service delivery

Compliance, Risk & Standards

• Ensure tenant activities comply with company policies, safety standards, and regulations
• Support implementation of operational procedures related to tenant management
• Assist in managing risks related to tenant operations, safety, and service disruptions

Job Qualifications

• Bachelor's Degree in Engineering (Mechanical, Electrical, Civil), Architecture, Real Estate, or a related discipline
• Minimum of 6 years experience in occupier strategy, leasing, or business development within the real estate industry
• Licensed Real Estate Broker or Registered Architect/Engineer is required
• Demonstrated expertise in leasing platforms and property management systems
• Strong stakeholder management, negotiation, and relationship-building skills
• Highly organized with excellent coordination and problem-solving abilities
• Strategic thinker with a results-driven and solution-oriented mindset

Why Join Height Realty Inc.

Be part of a collaborative and progressive organization where your work contributes to shaping quality real estate developments. At Height Realty Inc., we value professionalism, growth, and employee well-being—creating a workplace where you can thrive both personally and professionally.

What We Offer:

• Comprehensive HMO coverage
• Life and Death Insurance for added financial security
• 13th Month Pay and government-mandated benefits (SSS, Pag-IBIG, PhilHealth)
• Annual Physical Examination (APE) to support your health and wellness
• Generous leave benefits
• Employee meals for daily convenience
• Free on-site parking for employees
• Engaging employee programs and company events that foster collaboration and connection