Tenant Relations and Documentation Staff (Admin Staff)

AC BEAUTIFUL ISLAND REALTY DEVELOPMENT CORP.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

AC BEAUTIFUL ISLAND REALTY DEVELOPMENT CORP. is seeking a Tenant Relations and Documentation Staff to assist with daily tenant relations, maintain accurate tenant records, and support the Property Management team with documentation and administrative requirements.

Responsibilities include responding to inquiries, recording complaints, coordinating with Engineering/Security/Housekeeping, maintaining files, preparing notices, and assisting with move-in/move-out documentation.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Strong communication and negotiation skills.
• Excellent customer service and interpersonal abilities.

Responsibilities

• Receive and respond to tenant inquiries, requests, and concerns.
• Record and monitor tenant complaints and service requests.
• Coordinate tenant concerns with Engineering, Security, Housekeeping, and other departments.
• Maintain and update tenant files, contact details, permits, and related documents.
• Prepare and file tenant notices, correspondence, forms, and reports.
• Assist with tenant move-in and move-out documentation.
• Monitor submission of required tenant documents.
• Maintain trackers for tenant requests, complaints, permits, and activities.
• Assist in distributing building announcements and advisories.
• Provide administrative support to the Property Management team.
• Ensure proper filing and confidentiality of tenant information.
• Perform other related duties assigned by the immediate supervisor.

Skills

Communication skills

Negotiation

Customer service

Interpersonal skills

Teamwork / independence

Education

Bachelor’s degree in Business Administration, Marketing, Real Estate Management, or related field

Tools

MS Office

Job description

Tenant Relations and Documentation Staff is Responsible for assisting with daily tenant relations, handling tenant inquiries and concerns, maintaining accurate tenant records, and supporting the Property Management team with documentation and administrative requirements.

Key Responsibilities

• Receive and respond to tenant inquiries, requests, and concerns.

• Record and monitor tenant complaints and service requests.

• Coordinate tenant concerns with Engineering, Security, Housekeeping, and other departments.

• Maintain and update tenant files, contact details, permits, and related documents.

• Prepare and file tenant notices, correspondence, forms, and reports.

• Assist with tenant move-in and move-out documentation.

• Monitor submission of required tenant documents.

• Maintain trackers for tenant requests, complaints, permits, and activities.

• Assist in distributing building announcements and advisories.

• Provide administrative support to the Property Management team.

• Ensure proper filing and confidentiality of tenant information.

• Perform other related duties assigned by the immediate supervisor.
  

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Real Estate Management, or related field.

• At least 6 months - 1 year of experience in leasing, property management, or sales (real estate experience preferred). FRESH GRADUATES ARE WELCOME TO APPLY

• Strong communication and negotiation skills.

• Excellent customer service and interpersonal abilities.

• Proficient in MS Office applications

• Goal-oriented, proactive, and can work independently or as part of a team.