Tenant Experience Coordinator

Pro-Excel Property Managers, Inc.; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Pro-Excel Property Managers, Inc. in Manila seeks a Tenant Relations Assistant to handle tenant inquiries, service requests, and move-in/out coordination. The role emphasizes professional communication and efficient administration to support daily operations.

The ideal candidate has a 4-year degree and at least 1 year of related work experience, with strong Microsoft Office skills and a customer-service mindset.

Qualifications

• Graduate of any 4-year course.
• At least 1 year of working experience in the related field is required for this position.

Responsibilities

• Answers phone calls, service requests, and attends to owner/tenant concerns.
• Attends to client inquiries and resolves them immediately and effectively.
• Processes and validates move-in/move-out requirements of unit owners/tenants.
• Notifies unit owners/tenants about the status of move-in/move-out forms and guest registrations.
• Coordinates with broker/leasing company or personnel.
• Exhibits polite and professional communication via phone, email, and mail.
• Performs tasks related to organization and strong communication to support the team.
• Contributes to team effort by achieving related results as needed.
• Promotes company policies through tenant/customer relations and goodwill activities.

Skills

Reporting

Administrative writing

Microsoft Office

Oral and written communication

Professionalism

Time management

Conflict resolution

Customer service

Education

4-year college degree

Tools

Microsoft Office

Job description

Pro-Excel Property Managers, Inc. in Manila seeks a Tenant Relations Assistant to handle tenant inquiries, service requests, and move-in/out coordination. The role emphasizes professional communication and efficient administration to support daily operations.

The ideal candidate has a 4-year degree and at least 1 year of related work experience, with strong Microsoft Office skills and a customer-service mindset.