Temporary Remote Customer Advocate – Luxury Skincare Support

Peak Support Global Enterprise; Philippines; Remote; PHP 165,000 - 248,000; Full time

Job summary

Peak Support Global Enterprise in the Philippines seeks a Temporary Customer Service Advocate to assist customers of a luxury skincare brand via phone, email, and chat. You will handle product inquiries, order support, and account management with a high-touch, empathetic approach.

Based in the Philippines, you will work fully remote with a schedule aligned to Eastern Time, delivering personalized service while upholding brand standards for luxury experiences.

Qualifications

• Minimum of 2 years of customer service experience in a contact center or customer support environment.
• Strong written and verbal English communication skills.
• Proficiency with computers and navigating multiple systems simultaneously.
• Demonstrated problem-solving and critical-thinking abilities.
• Ability to work a flexible schedule and maintain consistent attendance during business-critical periods.

Responsibilities

• Support customers through phone, email, and/or chat channels, with occasional outbound callbacks.
• Assist customers with orders, subscriptions, account updates, product inquiries, and general service requests.
• Troubleshoot customer concerns and provide timely, effective solutions.
• Deliver a personalized customer experience that reflects the standards of a luxury skincare brand.
• Utilize approved tools and resources to identify customer needs and recommend appropriate products.
• Resolve customer issues while maintaining quality, compliance, and professionalism standards.
• Document customer interactions accurately and completely within required systems.
• Meet productivity, quality, customer satisfaction, and attendance expectations.

Skills

Customer service

English proficiency

Computer skills

Problem solving

Flexible schedule

Job description

Peak Support Global Enterprise in the Philippines seeks a Temporary Customer Service Advocate to assist customers of a luxury skincare brand via phone, email, and chat. You will handle product inquiries, order support, and account management with a high-touch, empathetic approach.

Based in the Philippines, you will work fully remote with a schedule aligned to Eastern Time, delivering personalized service while upholding brand standards for luxury experiences.