Remote Seasonal Customer Support Specialist

Hkr.Team; Philippines; Remote; PHP 5,600 - 6,700; Full time

Benefits offered by this job

Monthly income up to $550 gross

Remote, full-time job

Rotating shifts: 3 PM-12 AM / 9 PM-6AM

Start-up culture

Job summary

Hkr.Team in the Philippines is seeking a Seasonal Customer Support Associate to assist a US-based partner. The role is remote and full-time with a contract for 2–3 months, starting in late October.

You will handle English email and live chat support, process orders, exchanges, and shipping details from home with a reliable internet connection. The position offers a shift mix including 3 PM–12 AM and 9 PM–6 AM, with potential extension based on performance.

Qualifications

• Experience in customer support or operations.
• English proficiency at C1 level (written and spoken).
• Ability to work remotely with reliable internet and a suitable setup (PC/laptop, webcam).

Responsibilities

• Assist US partner by communicating with customers in English via email or live chat.
• Provide order status updates and related coordination (tracking links, printers).
• Help customers set up exchanges or replacements for damaged items.
• Edit orders (shipping addresses, item details).
• Identify apparel designs customers are looking for on the site.

Skills

English proficiency (C1)

Customer service experience

Team player

Tools

Google Meet

Live chat

Job description

Hkr.Team in the Philippines is seeking a Seasonal Customer Support Associate to assist a US-based partner. The role is remote and full-time with a contract for 2–3 months, starting in late October.

You will handle English email and live chat support, process orders, exchanges, and shipping details from home with a reliable internet connection. The position offers a shift mix including 3 PM–12 AM and 9 PM–6 AM, with potential extension based on performance.