Telesales Officer

China Bank Group; Makati; Sur place; PHP 260 000 - 360 000; Plein temps

Résumé du poste

Chinabank in Makati invites applications for a Telesales Officer in the Call-Out Department of the Mortgage & Factoring Business Group. You will serve as the first contact for prospective home loan clients, promote home loan products, and guide them through the initial steps of the loan application process.

This role targets generating qualified leads, building a client pipeline, and achieving sales bookings while delivering professional, responsive service and maintaining accurate records.

Qualifications

• Bachelor’s degree in business-related fields is required.
• 2+ years in telesales, sales or banking is preferred.
• Experience with outbound calling and lead generation is an advantage.
• Strong sales, negotiation, and customer relationship skills.

Responsabilités

• Make outbound calls to prospective home loan clients from leads.
• Promote Chinabank home loan products and financing options.
• Qualify leads and manage a pipeline to drive growth.
• Guide customers through initial loan application steps and requirements.
• Maintain records of interactions and achieve sales targets.
• Collaborate with branches, developers, and internal units to acquire customers.

Connaissances

Telesales

Communication

Negotiation

Time management

Customer service

Target-driven

Interpersonal skills

Team collaboration

MS Office

Formation

Bachelor's degree in Business/Finance

Outils

CRM tools

Microsoft Office

Description du poste

Makati Head Office, Bel-air, City Of Makati, Metro Manila, National Capital Region ( Ncr ), Philippines

2 - 5 Years

Permanent

Job Description

About the Role

At Chinabank, we believe homeownership starts with meaningful conversations. As a Telesales Officer, you will serve as the first point of contact for prospective home loan clients, helping them explore financing solutions that match their goals and needs. You will play a vital role in growing the Bank's mortgage portfolio by generating qualified leads, promoting Chinabank's home loan products, and guiding customers through the initial stages of the loan application process. This role is ideal for individuals who are passionate about sales, enjoy building relationships, and thrive in a target-driven environment. The position forms part of the Call-Out Department under the Real Estate Loan Sales & Marketing Division within the Mortgage & Factoring Business Group.

What You Will Be Doing

• Conduct outbound calls to prospective home loan clients from various lead sources.
• Promote and explain Chinabank's home loan products, features, and financing options.
• Qualify leads and identify potential borrowers based on their financing needs and eligibility.
• Build and maintain a pipeline of prospective clients to support business growth.
• Assist customers in understanding loan requirements and application procedures.
• Follow up on inquiries and nurture leads to maximize conversion opportunities.
• Coordinate with branches, developers, brokers, and internal units to facilitate customer acquisition.
• Maintain accurate records of client interactions and sales activities.
• Achieve individual sales, lead generation, and booking targets.
• Deliver a positive customer experience through professional and responsive service.

What Success Looks Like

Success in this role means consistently converting prospects into qualified home loan applications while providing an exceptional customer experience. You proactively engage potential clients, build trust through consultative conversations, and help customers navigate their financing journey with confidence. You meet or exceed sales targets, maintain a healthy lead pipeline, and contribute to the continued growth of Chinabank's mortgage business. Most importantly, you embody the Bank's commitment to service excellence, professionalism, and long-term relationship building.

Qualifications and Skills We Value

• Bachelor's Degree in Business Administration, Marketing, Banking and Finance, Economics, Communications, or related disciplines.
• At least 2 years of experience in telesales, sales, customer service, banking, real estate, or financial services.
• Experience in outbound calling, lead generation, and client acquisition is an advantage.
• Background in mortgage lending, housing loans, or consumer financing is preferred.
• Strong sales, negotiation, and persuasion skills.
• Excellent verbal communication and interpersonal abilities.
• Customer-centric mindset with the ability to build rapport and trust quickly.
• Strong organizational and time management skills.
• Results-driven with a passion for achieving targets.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Proficiency in Microsoft Office applications and customer management tools.

What You Can Expect Here

At Chinabank, you'll be part of an organization that values integrity, collaboration, and professional growth. We foster a supportive and performance-driven culture where your contributions are recognized and your development is encouraged. You'll work alongside experienced banking professionals, gain exposure to one of the country's leading mortgage businesses, and have opportunities to build a rewarding career within the Consumer Banking Segment. Whether you're strengthening your sales expertise or expanding your knowledge of mortgage financing, you'll find a workplace that empowers you to succeed.