Sales Support Officer (Mortgage Sales)

EastWest Bank; Makati; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Career development opportunities

Competitive salary package

Performance-based incentives

Job summary

EastWest Bank is hiring a Sales Support Officer in Makati. This role is focused on providing operational and compliance support to the Mortgage Sales and Product Team. Responsibilities include reviewing loan documentation, ensuring compliance, and supporting marketing initiatives. Ideal candidates should have at least 3 years of experience in sales support and a Bachelor's degree. The position offers competitive benefits, training opportunities, and defined career progression paths.

Qualifications

• At least 3 years of experience in MIS, Sales Support, or a related field.
• 5–7 years of experience delivering end-to-end solutions.
• Ability to produce accurate and timely reports.

Responsibilities

• Deliver high-quality loan file reviews and reports.
• Ensure compliance and audit outcomes.
• Drive continuous process improvement.

Skills

Detail-oriented

Analytical skills

Collaboration

Proactive

Problem solving

Education

Bachelor's degree from a 4- or 5-year course

Job description

About the Job

Location: Makati
Corporate Title: Junior Officer to Manager
Work Arrangement: On-site

Our Consumer Lending team is looking for experienced professionals to join us in Makati with the role of Sales Support Officer.

In this role you will provide operational and compliance support to the Mortgage Sales and Product Team to ensure adherence to bank policies, credit standards, and regulatory requirements. You will also review and validate loan documentation and data accuracy, coordinate with internal units, and ensure timely report submission.

What the role will entail

• Deliver high‑quality loan file reviews and reports, ensuring data accuracy, timely submissions, and the completion of quality assurance, regulatory, and internal reports with no major findings.
• Ensure strong compliance and audit outcomes through adherence to regulatory and internal policies, timely risk and control assessments, and effective resolution of audit issues.
• Drive continuous process improvement, implementing corrective and preventive action plans, reducing recurring control issues, and improving turnaround time and process efficiency.
• Support project and system enhancements, ensuring timely delivery, successful implementation, and high‑quality documentation and reporting.
• Assist in marketing and program initiatives, including performance monitoring, budget tracking, and market and competitor analysis to support strategic decision‑making.

What we're looking for

• Bachelor's degree holder from a 4‑ or 5‑year course
• At least 3 years of experience in MIS, Sales Support, or a related field, with 5–7 years of experience delivering end‑to‑end solutions.
• Detail‑oriented and analytical, with the ability to produce accurate and timely reports, maintain strong data integrity, and derive meaningful insights from trends and anomalies.
• Adaptable, proactive, and solution‑driven, capable of managing multiple deadlines, adjusting to changing requirements, and resolving data gaps efficiently.
• Collaborative, communicative, and principled, able to work effectively across teams, clearly present insights to stakeholders, and uphold strict data confidentiality and compliance standards.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance‑based incentives and recognition programs to reward high‑performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth