Telesales Head - Bank - Makati - Up to 100K

weSource Management Consultancy Firm; Makati; On-site; PHP 1,015,560 - 1,216,440; Full time

Job summary

A financial consultancy firm is seeking a Telesales Head in Makati to oversee a team, ensuring sales targets are consistently achieved. Responsibilities include training staff, managing performance metrics, and collaborating with departments to enhance customer satisfaction. Candidates should have extensive telesales management experience in the banking sector, excellent communication skills, and a degree in business or finance, alongside proficiency in CRM tools. Join a dynamic team and drive sales excellence in retail loan products.

Qualifications

• Proven experience as a Telesales manager or team leader in banking or finance.
• Excellent knowledge of retail loan products and services.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Ensure that Sales targets are met monthly.
• Manage SLAs for all applications.
• Train staff on internal products and processes.

Skills

Telesales management

Customer satisfaction

Sales strategies

Communication

Negotiation

Leadership

Education

Bachelor's degree in business, finance or related field

Tools

CRM software

MS Office

Job description

Telesales Head - Bank - Makati - Up to 100K

About the job Telesales Head - Bank - Makati - Up to 100K

Ensure the attainment of the sales targets.

The main responsibilities of a telesales department head are:

• Ensure that Sales targets are met on a month on month basis
• Rework and SLA's are managed and delivered as stipulated for all applications
• Staff is trained on internal products and processes and are fully aware of the market offer and are able to handle objections from customers
• Daily staff meeting ( sales + assistants ) and monthly meeting with all related parties credit , product and operations etc. to ensure alignment to internal policies and processes and remove bottlenecks
• Setting and monitoring sales targets and KPIs for the Telesales team
• Developing and implementing sales strategies and best practices for retail loan products
• Coaching, training and motivating the Telesales staff
• Analyzing sales data and generating reports
• Collaborating with other departments and stakeholders to ensure customer satisfaction and retention

Qualifications:

• Proven experience as a Telesales manager or team leader in the banking or financial sector
• Excellent knowledge of retail loan products and services
• Excellent communication, negotiation and leadership skills
• Knowledge of Telesales techniques and tools
• Ability to work under pressure and meet deadlines
• Proficiency in MS Office and CRM software
• A bachelors degree in business, finance or a related field