Telemarketing Manager

Wills International Sales Corp.; Taguig; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Wills International Sales Corp. seeks an experienced Telemarketing Manager to lead a telemarketing team, develop calling strategies, and ensure achievement of revenue targets.

The role requires mentoring, performance oversight, and collaboration with sales and marketing to optimize campaigns. The successful candidate will have a minimum of 10 years in telemarketing or outbound sales, a relevant bachelor's degree, and strong leadership and communication skills to drive a high-performance team in

Qualifications

• Bachelor's degree in business/related field.
• At least 10 years in telemarketing, outbound sales, or contact center operations.
• Experience managing and developing high-performing outbound teams.
• Strong leadership, coaching, and people management skills.
• Excellent communication, negotiation, and interpersonal abilities.

Responsibilities

• Manage and lead telemarketers to meet performance goals.
• Oversee outbound calling to generate leads and drive sales.
• Monitor productivity, call quality, and KPIs.
• Develop outbound strategies to improve conversion rates.
• Coach and provide feedback to the team.
• Ensure compliance with policies and regulations.
• Prepare and present performance reports and forecasts to senior management.
• Collaborate with sales, marketing, and other departments to optimize campaigns.
• Resolve escalated customer concerns and drive process improvements.
• Perform other tasks as assigned.

Skills

Telemarketing leadership

Team coaching

Performance management

Communication

Negotiation

Analytical thinking

Education

Bachelor's degree in Business Administration or related field

Job description

The Telemarketing Manager is responsible for leading and managing the telemarketing team to achieve sales and business development objectives. This role oversees daily operations, monitors team performance, develops effective calling strategies, and ensures the team consistently meets productivity and revenue targets. The Telemarketing Manager also coaches and motivates telemarketers to deliver excellent customer interactions and maximize sales opportunities.

• Manage, supervise, and lead a team of telemarketers to achieve individual and team performance goals.
• Oversee daily outbound calling activities to generate leads, qualify prospects, and drive sales opportunities.
• Monitor team productivity, call quality, and key performance indicators (KPIs).
• Develop and implement outbound calling strategies to improve conversion rates and overall sales performance.
• Provide coaching, training, and performance feedback to telemarketers.
• Ensure compliance with company policies, scripts, and applicable telemarketing regulations.
• Prepare and present performance reports, forecasts, and recommendations to senior management.
• Collaborate with sales, marketing, and other departments to optimize lead generation and campaign effectiveness.
• Resolve escalated customer concerns and support continuous process improvement initiatives.
• Perform other tasks that may be assigned from time-to-time.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• Must have at least 10 years of experience in telemarketing, outbound sales, or contact center operations, including leadership or managerial experience.
• Demonstrated experience managing and developing high-performing telemarketing or outbound sales teams.
• Strong leadership, coaching, and people management skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.