Telemarketing Agent (Appointment Setter)

Reliasourcing; Pasay; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

Reliasourcing in Pasay is seeking a confident Telemarketing Agent (Appointment Setter) to join our team. You will make outbound calls to US clients, qualify leads, and schedule appointments for the sales team, while maintaining accurate lead records.

The role requires a minimum of 2 years in a call center, fluent English with a clear accent, excellent communication, and a proactive, motivated attitude to consistently meet performance targets and deliver a positive customer experience.

Qualifications

• Minimum 2 years of call center experience.
• Previous telemarketing, call center, or sales experience is required.
• Fluent in English with a clear, natural English accent.
• Excellent communication and interpersonal skills.
• Proficient reading and writing in English.
• Energetic, motivated, and strong work ethic.
• Ability to maintain records and use common software.

Responsibilities

• Make outbound calls to US Clients.
• Speak with potential customers and identify home improvement needs.
• Clearly and professionally present our services.
• Qualify potential customers and schedule appointments for the sales team.
• Maintain accurate lead information and call records.
• Follow company scripts, procedures, and quality standards.
• Work toward daily and weekly appointment-setting goals.
• Deliver a professional and positive customer experience on every call.

Skills

English fluency

Communication

Interpersonal skills

Attention to detail

Tech-savvy

Tools

Computer literacy

Job description

• Pasay City
• Full-time

Experience Required

Minimum 2 years of call center experience

About the Role

We are looking for a confident, professional, and customer-focused Telemarketing Agent (Appointment Setter) to join our team. The ideal candidate has strong communication skills, a pleasant and clear phone presence, and the ability to consistently deliver high-quality work.

You will be representing a solar and home improvement business, communicating with customers and prospects, and helping provide a positive experience throughout their journey.

Responsibilities

• Make outbound calls to US Clients
• Speak with potential customers and identify their home improvement needs
• Clearly and professionally present our services
• Qualify potential customers and schedule appointments for our sales team
• Maintain accurate lead information and call records
• Follow company scripts, procedures, and quality standards
• Work toward daily and weekly appointment-setting goals
• Deliver a professional and positive customer experience on every call

Requirements

• Minimum of 2 years of call center experience
• Previous telemarketing, call center, or sales experience is required
• Fluent in English with a clear, natural English accent
• Excellent communication and interpersonal skills
• Pleasant-sounding and easy to understand on the phone
• High proficiency in English reading and writing
• Smart, energetic, and highly motivated
• Strong work ethic and ability to meet performance targets
• Ability to consistently maintain a high level of performance with minimal mistakes
• Good grasp of computers, technology, and common software
• Strong attention to detail and ability to accurately maintain records
• Ability to follow scripts, procedures, and quality standards