Telemarketing Agent (Appointment Setter)

Relia Sourcing; Pasay; On-site; PHP 279,000 - 391,000; Full time

Job summary

Relia Sourcing in the Philippines is seeking a confident Telemarketing Agent (Appointment Setter) to join our team. The ideal candidate will excel in outbound calling, identify customer needs, and professionally present solar and home improvement services.

You will qualify potential customers and schedule appointments for the sales team while maintaining accurate lead records and adhering to our scripts and quality standards.

Qualifications

• Minimum of 2 years of call center experience.
• Fluent in English with a clear, natural English accent.
• Excellent communication and interpersonal skills.

Responsibilities

• Make outbound calls to US Clients
• Speak with potential customers and identify their home improvement needs
• Clearly and professionally present our services
• Qualify potential customers and schedule appointments for our sales team
• Maintain accurate lead information and call records
• Follow company scripts, procedures, and quality standards
• Work toward daily and weekly appointment-setting goals
• Deliver a professional and positive customer experience on every call

Skills

Fluent English

Phone etiquette

Communication skills

Lead qualification

Record keeping

Tools

CRM software

Job description

Industry: Solar / Home Improvement

Position: Telemarketing Agent (Appointment Setter)

Experience Required: Minimum 2 years of call center experience

About the Role

We are looking for a confident, professional, and customer-focused Telemarketing Agent (Appointment Setter) to join our team. The ideal candidate has strong communication skills, a pleasant and clear phone presence, and the ability to consistently deliver high-quality work.

You will be representing a solar and home improvement business, communicating with customers and prospects, and helping provide a positive experience throughout their journey.

Responsibilities

• Make outbound calls to US Clients
• Speak with potential customers and identify their home improvement needs
• Clearly and professionally present our services
• Qualify potential customers and schedule appointments for our sales team
• Maintain accurate lead information and call records
• Follow company scripts, procedures, and quality standards
• Work toward daily and weekly appointment-setting goals
• Deliver a professional and positive customer experience on every call

Requirements

• Minimum of 2 years of call center experience
• Previous telemarketing, call center, or sales experience is required
• Fluent in English with a clear, natural English accent
• Excellent communication and interpersonal skills
• Pleasant-sounding and easy to understand on the phone
• High proficiency in English reading and writing
• Smart, energetic, and highly motivated
• Strong work ethic and ability to meet performance targets
• Ability to consistently maintain a high level of performance with minimal mistakes
• Good grasp of computers, technology, and common software
• Strong attention to detail and ability to accurately maintain records
• Ability to follow scripts, procedures, and quality standards