Telemarketer

MK Manpower; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing agency based in Metro Manila is looking for an experienced telemarketer to engage with customers through cold calling and inbound calls. The ideal candidate will have a proven sales record, excellent communication skills, and familiarity with CRM systems. Responsibilities include persuading customers to purchase products, managing customer information, and maintaining sales records. Opportunities for career growth are available within the organization.

Qualifications

• Proven experience as telemarketer or similar sales/customer service role.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs.
• Excellent communication and presentation skills.

Responsibilities

• Cold call people using a given phone directory to sell products.
• Answer incoming calls from prospective customers.
• Use scripts to provide information about products and their benefits.
• Persuade customers to buy by demonstrating how services meet their needs.
• Record customer’s personal information accurately in a computer system.

Skills

Telemarketing

Customer service

Communication skills

Negotiation

Persistence

Results-oriented

Education

High school diploma

BSc/Ba

Tools

CRM software

Job description

Responsibilities

• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information

Qualifications

• Proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection
• High school diploma; BSc/Ba is a plus