Telesales

Ayannah; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

Ayannah is hiring a Telemarketer in Metro Manila, Philippines, responsible for generating sales through cold calls and responding to customer inquiries. The role demands excellent communication skills, persistence, and the ability to handle customer complaints effectively. Candidates should have proven sales experience and preferably a high school diploma, with a degree being an advantage. The company aims to grow its clientele through effective promotion and sales strategies.

Qualifications

• Proven experience as telemarketer or similar sales/customer service role.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs.

Responsibilities

• Cold call people using a given phone directory to sell products or solicit donations.
• Answer incoming calls from prospective customers.
• Use scripts to provide information about product’s features and present their benefits.

Skills

Excellent communication and presentation skills

Skilled in negotiation and dealing with complaints

Persistent and results-oriented

Education

High school diploma

BSc/Ba is a plus

Tools

CRM software

Job description

We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast‑paced environment. You will be responsible for influencing existing or potential customers to buy products or services. A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool‑tempered to deal with aggressiveness and complaints. The goal is to promote business growth by expanding the company’s clientele.

Responsibilities

• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard company’s reputation
• Go the "extra mile" to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information

Qualifications

• Proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results‑oriented
• Patient and able to handle customer rejection
• High school diploma; BSc/Ba is a plus