Telecommunications Account Specialist

Metacom Careers; Cagayan de Oro; On-site; PHP 141,000 - 234,000; Full time

Benefits offered by this job

Relocation package

Job summary

Metacom Careers is seeking a Customer Service Representative for a Telecommunications account. This onsite role involves assisting customers with inquiries, service requests, and account concerns, while delivering a positive customer experience.

Qualifications include a high school diploma, English proficiency at B2 level, and strong communication skills. No prior experience is required, and relocation is available for qualified candidates from outside CDO.

Qualifications

• Must be a high school or senior high school graduate.
• No experience required.
• Customer care experience (CCE) is preferred.
• Minimum B2 English proficiency.
• Good communication and customer service skills.
• Willing to work onsite.
• Willing to work on a shifting schedule.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Assist with account, billing, and telecommunications service concerns.
• Provide accurate information and appropriate solutions.
• Troubleshoot basic service-related issues.
• Document customer interactions and concerns.
• Escalate complex issues to the appropriate department.
• Maintain excellent customer satisfaction.
• Follow company policies, procedures, and quality standards.

Education

High School or Senior High School graduate

Job description

Customer Service Representative – Telecommunications Account

Account: Telecommunications / Telco

Work Setup: Onsite

Salary Package: Up to ₱21,000

Relocation: Relocation package available for qualified candidates from outside CDO

Qualifications

• High School or Senior High School graduate
• No experience required
• Customer Care Experience (CCE) is preferred
• Minimum B2 English proficiency
• Good communication and customer service skills
• Willing to work onsite
• Willing to work on a shifting schedule

Job Description

As a Customer Service Representative for a Telecommunications Account, you will assist customers with their inquiries, service requests, and account concerns. You will provide accurate information, resolve issues efficiently, and deliver a positive customer experience.

Key Responsibilities

• Handle customer inquiries and concerns professionally
• Assist with account, billing, and telecommunications service concerns
• Provide accurate information and appropriate solutions
• Troubleshoot basic service-related issues
• Document customer interactions and concerns
• Escalate complex issues to the appropriate department
• Maintain excellent customer satisfaction
• Follow company policies, procedures, and quality standards

Relocation Package

Applicants who are currently residing outside CDO may be eligible for a relocation package, subject to company qualifications and terms.

Valid IDs Required Upon Hiring

Applicants must present at least one of the following valid IDs:

• Passport
• Postal ID
• Residence Permit
• Voter's ID
• National ID
• SSS ID
• Driver's License
• PRC ID

Important: PhilHealth ID is not accepted as a valid ID for this requirement.

Why Apply?

Up to ₱21,000 salary package

Open to HS/SHS graduates

No Experience Required

CCE is an advantage

Telecommunications account

Onsite work setup

Relocation package available for qualified applicants from outside CDO