Telecommunications Account Specialist

Metacom Careers; Misamis Oriental; On-site; PHP 213,000 - 255,000; Full time

Benefits offered by this job

HMO

Job Training

Relocation package

Job summary

Metacom Careers in the Philippines is seeking a Customer Service Representative for a Telecommunications Account to assist customers with inquiries, service requests, and account concerns. Open to HS/SHS graduates; on-site work in Cagayan de Oro.

The role requires good English (minimum B2), strong communication, and a patient, solution‑oriented mindset. No experience is required, and relocation is available for qualified candidates from outside CDO.

Qualifications

• High School or SHS graduate.
• No experience required.
• B2 English proficiency.
• Strong communication and customer service skills.
• Willing to work onsite.
• Willing to work on a shifting schedule.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Assist with account, billing, and telecom service concerns.
• Provide accurate information and appropriate solutions.
• Troubleshoot basic service-related issues.
• Document customer interactions and concerns.
• Escalate complex issues to the appropriate department.
• Follow company policies, procedures, and quality standards.

Skills

Customer Service

Communication

B2 English

Customer Care (CCE)

Education

High School or Senior High School graduate

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

Customer Service Representative – Telecommunications Account

Account: Telecommunications / Telco

Work Setup: Onsite

Salary Package: Up to ₱21,000

Relocation: Relocation package available for qualified candidates from outside CDO

Qualifications

• High School or Senior High School graduate
• No experience required
• Customer Care Experience (CCE) is preferred
• Minimum B2 English proficiency
• Good communication and customer service skills
• Willing to work onsite
• Willing to work on a shifting schedule

Job Description:

As a Customer Service Representative for a Telecommunications Account, you will assist customers with their inquiries, service requests, and account concerns. You will provide accurate information, resolve issues efficiently, and deliver a positive customer experience.

Key Responsibilities

• Handle customer inquiries and concerns professionally
• Assist with account, billing, and telecommunications service concerns
• Provide accurate information and appropriate solutions
• Troubleshoot basic service-related issues
• Document customer interactions and concerns
• Escalate complex issues to the appropriate department
• Follow company policies, procedures, and quality standards

Relocation Package

Applicants who are currently residing outside CDO may be eligible for a relocation package, subject to company qualifications and terms.

Valid IDs Required Upon Hiring

Applicants must present at least one of the following valid IDs:

• Passport
• Postal ID
• Residence Permit
• Voter's ID
• National ID
• SSS ID
• Driver's License
• PRC ID

Important: PhilHealth ID is not accepted as a valid ID for this requirement.

Why Apply?

Up to ₱21,000 salary package

Open to HS/SHS graduates

No experience required

CCE is an advantage

Telecommunications account

Onsite work setup

Relocation package available for qualified applicants from outside CDO

English Language Customer Service Problem Solving Team Player Strong Work Ethic

Working Location

2nd floor of Centrio Mall, Claro M. Recto Avenue, corner Corrales Ave, Cagayan De Oro City, 9000 Misamis Oriental, Philippines