Telecommunications Account Specialist

Metacom Careers; Cebu City; On-site; PHP 213,000 - 255,000; Full time

Benefits offered by this job

Relocation package

Job summary

Teleperformance in Cebu is hiring a Customer Service Representative for a Telecommunications Account. This onsite role welcomes HS/SHS graduates with no prior experience, offering minimal qualifications and a shifting schedule.

You will handle inquiries, assist with billing and service concerns, and deliver accurate information to customers. Relocation support is available for qualified candidates from outside the area.

Qualifications

• High School or Senior High School graduate.
• No experience required.
• Customer Care Experience (CCE) preferred.
• Minimum B2 English proficiency.
• Good communication and customer service skills.
• Willing to work onsite.
• Willing to work on a shifting schedule.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Assist with account, billing, and telecommunications service concerns.
• Provide accurate information and appropriate solutions.
• Troubleshoot basic service-related issues.
• Document customer interactions and concerns.
• Escalate complex issues to the appropriate department.
• Maintain excellent customer satisfaction.
• Follow company policies, procedures, and quality standards.

Skills

English (B2)

Communication

Customer Service

Onsite Work

Education

High School or Senior High School graduate

Job description

Customer Service Representative – Telecommunications Account

Company:

Teleperformance

Account:

Telecommunications / Telco

Work Setup:

Onsite

Salary Package:

Up to ₱21,000

Relocation:

Relocation package available for qualified candidates from outside CDO

Qualifications

• High School or Senior High School graduate
• No experience required
• Customer Care Experience (CCE) is preferred
• Minimum B2 English proficiency
• Good communication and customer service skills
• Willing to work onsite
• Willing to work on a shifting schedule

Job Description

As a Customer Service Representative for a Telecommunications Account, you will assist customers with their inquiries, service requests, and account concerns. You will provide accurate information, resolve issues efficiently, and deliver a positive customer experience.

Key Responsibilities

• Handle customer inquiries and concerns professionally
• Assist with account, billing, and telecommunications service concerns
• Provide accurate information and appropriate solutions
• Troubleshoot basic service-related issues
• Document customer interactions and concerns
• Escalate complex issues to the appropriate department
• Maintain excellent customer satisfaction
• Follow company policies, procedures, and quality standards

Relocation Package

Applicants who are currently residing outside CDO may be eligible for a relocation package, subject to company qualifications and terms.

Valid IDs Required Upon Hiring

• Passport
• Postal ID
• Residence Permit
• Voter's ID
• National ID
• SSS ID
• Driver's License
• PRC ID

Important: PhilHealth ID is not accepted as a valid ID for this requirement.

Why Apply?

Up to ₱21,000 salary package

Open to HS/SHS graduates

No Experience Required

CCE is an advantage

Telecommunications account

Onsite work setup

Relocation package available for qualified applicants from outside CDO

Start your BPO career with a leading telecommunications account.