Senior Knowledge & QA Lead for IT Operations

Thakral One; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

Thakral One in the Philippines is seeking a Senior Knowledge Manager / QA to oversee knowledge management and quality assurance for Office Collaboration services. You will maintain operational knowledge accuracy and enhance service delivery practices.

The ideal candidate will have senior-level experience in knowledge management and IT operations, ensuring a structured approach to documentation and process adherence.

Join us to make knowledge easier for teams and support continuous improvement in service quality.

Qualifications

• Senior-level experience in knowledge management, QA, IT operations support, or IT service management.
• Experience with operational documentation and service quality review.
• Ability to translate technical inputs into clear support documentation.

Responsibilities

• Maintain and improve the knowledge base for Office Collaboration operations.
• Support ticket-handling quality assurance and documentation processes.
• Contribute to service reports and quality dashboards.

Skills

Knowledge management

Service quality

IT operations support

Collaboration

Tools

IT service management processes

Ticketing systems

Job description

Thakral One in the Philippines is seeking a Senior Knowledge Manager / QA to oversee knowledge management and quality assurance for Office Collaboration services. You will maintain operational knowledge accuracy and enhance service delivery practices.

The ideal candidate will have senior-level experience in knowledge management and IT operations, ensuring a structured approach to documentation and process adherence.

Join us to make knowledge easier for teams and support continuous improvement in service quality.