Telecom Customer Support & Retention Specialist

TORCH Solutions; Cebu City; Vor Ort; PHP 268.000 - 402.000; Vollzeit

Benefits dieser Stelle

Free meals

Performance-based incentives

Upskilling programs

Career pathing

Zusammenfassung

TORCH Solutions in Cebu City, Philippines, is seeking an entry-level customer support specialist to handle telecom account calls, assist with billing, activation, and troubleshooting, and assist with retention efforts. You will upsell where appropriate and participate in ongoing training to ensure service excellence.

The role emphasizes quality candidates, on-site work, and a path toward professional development within a stable telecommunication portfolio.

Qualifikationen

• At least HS Graduate (old curriculum) / SHS Graduate.
• No experience required, but looking for quality candidates and has CSE.

Aufgaben

• Handle inbound/outbound customer calls for telecom account support—billing inquiries, service activation, troubleshooting, and retention.
• Upsell and cross-sell telecom products/services where applicable, aligned with account goals.
• Participate in ongoing training, coaching, and QA sessions to maintain compliance and service excellence.

Kenntnisse

CRM

Telecom

MS Office

Call monitoring

Customer service

Ausbildung

High School Diploma

Tools

CRM software

Jobbeschreibung

TORCH Solutions in Cebu City, Philippines, is seeking an entry-level customer support specialist to handle telecom account calls, assist with billing, activation, and troubleshooting, and assist with retention efforts. You will upsell where appropriate and participate in ongoing training to ensure service excellence.

The role emphasizes quality candidates, on-site work, and a path toward professional development within a stable telecommunication portfolio.