Telecom CSR: Onsite, Flexible Shifts, Customer Impact

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative for our Telecommunications team. You will handle inbound and outbound calls to assist customers with telecom services, account inquiries, technical concerns, billing questions, and service requests.

The role focuses on delivering accurate information, resolving issues promptly, documenting interactions, and meeting productivity and quality standards while following data privacy guidelines.

Qualifications

• At least 6 months of customer contact experience.
• B2 communication skills.
• HS Graduate (Old Curriculum) or SHS Graduate (New Curriculum).
• Willing to work onsite.
• Willing to work on shifting schedules, weekends, and holidays.
• Strong communication, problem-solving, and customer service skills.

Responsibilities

• Handle inbound and outbound customer calls.
• Address inquiries about telecom products, services, billing, and accounts.
• Troubleshoot and resolve customer concerns promptly.
• Provide accurate information and appropriate solutions.
• Process service requests, account updates, and other transactions.
• Document customer interactions accurately.
• Meet assigned productivity, quality, and customer satisfaction targets.
• Follow company policies, procedures, and data privacy guidelines.

Skills

CCE experience

B2 communication

Customer service skills

Education

HS/SHS graduate

Job description

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative for our Telecommunications team. You will handle inbound and outbound calls to assist customers with telecom services, account inquiries, technical concerns, billing questions, and service requests.

The role focuses on delivering accurate information, resolving issues promptly, documenting interactions, and meeting productivity and quality standards while following data privacy guidelines.