Onsite Telecom CSR | Inbound Support & Accounts

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking Customer Service Representatives for an onsite Telecommunications Account in Davao. The role handles inbound calls, assists with account inquiries, and troubleshoots concerns while ensuring adherence to company policies and quality standards.

Qualifications include 6 months of Customer Care Experience, B2 level English, and willingness to work onsite in Davao with shifting schedules, weekends, and holidays.

Qualifications

• At least 6 months of Customer Care Experience (CCE).
• B2 level English communication skills.
• Willing to work onsite in Davao.
• Willing to work on shifting schedules, weekends and holidays.

Responsibilities

• Handle inbound customer calls regarding telecommunications products and services.
• Address customer inquiries, account concerns, and service issues.
• Provide accurate information and appropriate solutions.
• Perform basic troubleshooting and service-related assistance.
• Process account updates and requests according to company procedures.
• Document customer interactions accurately in the system.
• Maintain excellent customer satisfaction and meet quality and performance standards.
• Escalate complex concerns to the appropriate team when necessary.

Skills

Customer service

Communication

Problem solving

Education

HS Graduate (Old Curriculum)

SHS Graduate (New Curriculum)

Job description

Work Avenue and Business Solutions Incorporated is seeking Customer Service Representatives for an onsite Telecommunications Account in Davao. The role handles inbound calls, assists with account inquiries, and troubleshoots concerns while ensuring adherence to company policies and quality standards.

Qualifications include 6 months of Customer Care Experience, B2 level English, and willingness to work onsite in Davao with shifting schedules, weekends, and holidays.