Telecollector: Collections & Customer Care

EAGLE VISION INC; Vigan; On-site; PHP 167,000 - 290,000; Full time

Job summary

EAGLE VISION INC is seeking a responsible telecollector to handle collection-related calls, discuss overdue balances, and assist in ensuring timely payments. The role requires clear communication, patient handling of customer concerns, and accurate record-keeping to support collections processes.

The candidate should have basic math skills, familiarity with MS Office, and the ability to work with minimal supervision while coordinating with relevant departments to resolve accounts efficiently.

Qualifications

• College or High School Graduate required.
• Experience in Customer Service or Collection preferred.
• Strong verbal communication skills.
• Basic computer skills and MS Office knowledge.
• Basic mathematical skills.
• Patient, organized and trustworthy.
• Capable of handling customer concerns professionally with minimal supervision.

Responsibilities

• Contact customers by phone regarding overdue accounts and payment reminders.
• Follow up on outstanding balances and payment commitments.
• Respond to customer inquiries and collection-related concerns professionally.
• Provide accurate information regarding payments and account balances.
• Maintain records of customer interactions and collection updates.
• Coordinate with related departments on collection concerns.
• Perform other related duties as assigned.

Skills

Customer service

Debt collection

Verbal communication

Basic math

Independent work

Education

College graduate

High school graduate

Tools

MS Office

Job description

EAGLE VISION INC is seeking a responsible telecollector to handle collection-related calls, discuss overdue balances, and assist in ensuring timely payments. The role requires clear communication, patient handling of customer concerns, and accurate record-keeping to support collections processes.

The candidate should have basic math skills, familiarity with MS Office, and the ability to work with minimal supervision while coordinating with relevant departments to resolve accounts efficiently.