Telecollector

GCCS and Associates Corporation; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

GCCS and Associates Corporation is seeking candidates for a collections-oriented role in Quezon City. The job involves reviewing client accounts, interviewing to assess financial resources, and guiding settlements with extended payment timelines.

Fresh graduates are welcome, and prior experience in collections or customer service is a plus. Strong phone etiquette and computer skills are required to handle impolite clients and maintain compliant processes.

Qualifications

• Experience in collections, telemarketing, customer service, sales or related field is advantageous but not required.
• Strong verbal communication, negotiation and people skills.
• Excellent phone etiquette.
• Proficient with computers.
• Ability to handle impolite clients.
• Willing to work at Quezon City locations (Megastate Building or NS Amoranto).

Responsibilities

• Review clients’ accounts and interview them to establish their financial resources for repayment plans.
• Encourages clients to find alternative payment solutions for the settlement of their obligations.
• Handles tactics and objections of clients, and suggests sources of money for repayments.
• Negotiating settlements by arranging clients’ payments over longer time span.
• Confirming clients’ information and payment agreements.
• Complying with applicable Collection laws, regulations, policies and procedures

Skills

Verbal communication

Negotiation

People skills

Phone etiquette

Computer skills

Handle impolite clients

Education

College graduate

Undergraduate

Senior High School graduate

Fresh graduates considered

Tools

Computer skills

Job description

Job Description

• Review clients’ accounts and interview them to establish their financial resources for the repayment plan
• Encourages clients to find alternative payment solutions for the settlement of their obligations
• Handles tactics and objections of clients, and suggests sources of money for repayments.
• Negotiating settlements by arranging clients’ payments over longer time span.
• Confirming clients’ information and payment agreements.
• Complying with applicable Collection laws, regulations, policies and procedures

Requirements

• College Graduate or undergraduate, Senior High School graduate,
• Fresh graduates are being considered;
• Previous work experience in collections, telemarketing, customer service, sales or related field are advantage but not required
• Good verbal communication, negotiation and people skills.
• Outstanding phone etiquette.
• Proficient computer skills.
• Can handle impolite clients.
• Willing to work in either of the 2 locations:
  • Megastate Building, G. Araneta, Quezon City
  • NS Amoranto, Quezon City