Tele-Collector (Makati)

Sumisho Motor Finance Corporation; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

A financial services company in the Philippines is seeking a Collections Specialist. The role emphasizes managing an active portfolio of accounts, coordinating collection efforts, and improving overall collections efficiency. Candidates should have at least two years of college education and preferably experience in phone-based collections. This position is based in Makati.

Qualifications

• Completed at least 2 years of any course in College.
• Preferably with experience in phone-based collections.
• Willing to work in Makati.

Responsibilities

• Manages assigned active portfolio of accounts to ensure deterioration and overdue levels are met.
• Coordinates with other team and branches to address issues preventing collections.
• Tracks own collections performance for quality improvement.
• May assist with training for Tele Collection specialists.
• May assist Team Lead in improving collections efficiency and quality.
• Perform related functions as assigned.

Skills

Phone-based collections

Education

2 years college

Job description

Job scope includes reminding due dates and seeking overdue payments from customers. They make phone calls, establish payment plans and update customer records.

• Manages assigned active portfolio of accounts to ensure deterioration and overdue levels are met through active call outs of accounts, reconciliation of payments for waivers and adjustments.
• Coordinates with other team and branches in order address issues preventing collections on delinquent accounts.
• Tracks own collections performance for quality improvement.
• May assists on training for boarding Tele Collection specialists through tandem on the job training.
• May assist Team Lead in other functions relating to the improvement of collections efficiency and quality.
• Perform other related functions that may be assigned from time to time.

Job Qualifications:

• Completed at least 2 years of any course in College.
• Preferably with experience in phone-based collections.
• Willing to work in Makati.