Tele Sales Unit Officer

SUMISHO MOTOR FINANCE CORPORATION; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

SUMISHO MOTOR FINANCE CORPORATION is seeking a Tele Sales Unit Officer in the Philippines to manage the daily sales operation of the Direct Sales Unit and drive performance against set KPIs. The role acts as the primary liaison across departments to ensure a smooth sales process and timely escalation of customer questions.

You will monitor leads, conversions, and bookings, coach staff to achieve targets, process applications, and help convert leads to closed sales while supporting the Channel

Job description

Job Purpose

• The Tele Sales Unit Officer is mainly responsible for achievement of the objectives set by Channel Sales Lead and Business Department Head in terms of managing daily sales operation of the team.

Job Scope

• The Tele Sales Unit Officer is responsible for daily sales operation of the Direct Sales Unit.

• Closely monitors leads, conversions and bookings productivity of the unit

• Serves as the main liaison of the unit to interdependencies with other department throughout the sales process

• Answering customer’s questions and escalating complex issues to the relevant departments as needed

• Responsible for ensuring achievement of individuals KPIs through coaching, training and performance monitoring

• Will also be required to handle sales leads, process application, convert to close sales and contribute to the overall target

• Prepares the necessary documentation for the operations of Direct Sales Unit

• May perform other tasks that may be assigned by Channel Sales Lead or Department Head