Sales & Telemarketing Supervisor

Aqua SmartGuard Philippines; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

Aqua SmartGuard Philippines is seeking a motivated TeleSales Team Lead to drive performance and coach a fast-growing telesales group in our Philippines operations.

The role requires leadership of a driven team, coaching skills, and the ability to collaborate with sales, marketing, accounting and operations to optimize processes and deliver consistent daily and monthly performance reports while maintaining a strong customer focus.

Qualifications

• Experience leading telesales teams and driving quota attainment.
• Proven ability to coach and train sales staff for effective pitches.
• Strong reporting, data analysis and performance feedback skills.

Responsibilities

• Lead telesales employees toward monthly sales quota and targets.
• Go the extra mile to deliver personal sales supporting group performance.
• Provide training and coaching to establish a customer-focused sales tone.
• Answer questions and guide on technical and operational concerns.
• Handle escalated customer issues with professionalism and speed.
• Prepare daily and monthly sales performance reports for management.
• Ensure policy compliance; coordinate with HR for corrective actions.
• Schedule regular meetings to discuss issues, trends, and challenges.
• Collaborate with internal teams to resolve concerns and improve processes.
• Manage incentives to keep staff motivated and focused on targets.
• Measure staff performance, call quality and client management quality.
• Collaborate with Marketing to enhance campaigns and brand awareness.

Skills

Team Leadership

Coaching & Training

Sales Target Achievement

Communication Skills

Reporting & Analytics

Collaboration

Job description

1. Responsible in leading the Telesales employees towards the achievement of the set monthly sales quota and target.

2. Go the “extra mile” to meet sales quota by delivering personal sales to augment and compliment group sales performance.

3. Provides training and coaching in setting the tone for a customer-focused sales pitch in a thoughtful and respectful manner.

4. Answer questions from team and provide guidance and feedback on technical and operational concerns.

5. Handles serious, long-standing and escalated issues with customers.

6. Prepare and submit report daily and monthly summary sales and performance report to the management.

7. Ensure that the company policy is being implemented and followed, give verbal reprimand and make corrective actions to telesales employees in coordination with the HR.

8. Schedules regular meetings with telesales team to discuss current issues related to the products that we are selling, latest technology trends, handling complaints and handling sales challenges and how to resolve it.

9. Collaborates with internal teams (e.g. sales, marketing, accounting, operations) to help telesales department in resolving concerns, improvement of processes and other matters that will help the team reach their sales target.

10. Manage procedures, activities and incentives that will keep staff motivated.

11. Measure and manage sales staff sales performance, call quality, technical knowledge, reporting and client management quality on a regular basis.

12. Collaborate with Marketing on campaign advertisements to increase engagement, strengthen brand awareness, and attract potential customers.