Tele-Collection Specialist (Makati)

Sumisho Motor Finance Corporation; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial services company in Makati is seeking a Collections Officer to manage overdue payments and coordinate with teams to enhance collections efficiency. Candidates should have at least 2 years of college education and preferably experience in phone-based collections. This role involves making calls, establishing payment plans, and tracking collections performance.

Qualifications

• At least 2 years of college education is required.
• Experience in phone-based collections is preferred.
• Willingness to work in Makati is necessary.

Responsibilities

• Manage assigned active portfolio for overdue payments.
• Coordinate with team and branches to address collections issues.
• Track personal collections performance for improvement.

Skills

Phone-based collections experience

Customer management

Communication skills

Education

Completed at least 2 years of any course in College

Job description

Job scope includes reminding due dates and seeking overdue payments from customers. They make phone calls, establish payment plans and update customer records.

• Manages assigned active portfolio of accounts to ensure deterioration and overdue levels are met through active call outs of accounts, reconciliation of payments for waivers and adjustments.
• Coordinates with other team and branches in order address issues preventing collections on delinquent accounts.
• Tracks own collections performance for quality improvement.
• May assists on training for boarding Tele Collection specialists through tandem on the job training.
• May assist Team Lead in other functions relating to the improvement of collections efficiency and quality.
• Perform other related functions that may be assigned from time to time.

Job Qualifications:

• Completed at least 2 years of any course in College.
• Preferably with experience in phone-based collections.
• Willing to work in Makati.