Tele-collector

Collection Department; Philippines; On-site; PHP 246,000 - 346,000; Full time

Job summary

Collection Department is seeking a Tele-collector responsible for calling delinquent accounts and negotiating payment plans to achieve targets.

The role requires strong communication, negotiation, and analytical skills, with adherence to banking policies and internal controls. Prior collection exposure is a plus; high school or college-level education acceptable.

Qualifications

• Must be at least a high school graduate or college level.
• Preferably 6 months of collection experience in banking/financial services.
• Strong analytical, interpersonal and negotiation skills.

Responsibilities

• Handle collection of delinquent accounts by telephone to meet targets.
• Negotiate payments with borrowers and present options.
• Adhere to internal controls and quality service standards.
• Record borrower information and update call logs.

Skills

Communication

Customer Focus

Negotiation

Results Driven

Education

High school grad

College level

6 months banking exp

Job description

Position Title:Tele-collector

Rank:Rank and File II to Rank and File IV

Unit/Section:N/A

Reports To:Collection Department Head, Area Head, Team Leader

Supervises:N/A

Updated As of:June 15, 2017

JOB SUMMARY / SPECIFIC ACCOUNTABILITIES:

1. The Tele-collector is generally tasked to ensure that all policies, guidelines, procedures and internal controls set by the management and other regulatory bodies are complied with and undertaken by the department.
2. The Tele-collector is responsible in handling collection of delinquent accounts by telephone to achieve required collection targets.
3. The Tele-collector shall ensure adherence to existing internal control procedures while maintaining the highest quality of service.

SPECIFIC DUTIES AND RESPONSILIBITIES:

Operation:

1. Reports to the Area Head the result of collection efforts in his area which includes negotiation.
2. Works hand in hand with Field Collectors to achieve required collection targets.
3. Informs past due borrowers of their loan status and negotiate payments through phone calls.
4. Reviews all new bounced/ restructured /amnesty accounts.
5. Records all pertinent information gained from calls on borrower.
6. Endorse accounts to Area Head subject for issuance of reminder/demand letters.
7. Prepares demand letters and transmit to Area Head.
8. Recommends alternate solutions/options to borrowers to ensure loan payment.
9. Reconciles accounts with field collectors.
10. Perform other functions as maybe assigned from time to time according to the established productivity and service quality standards.

Custodianship:

1. Company issued equipments

General Authority:

1. The Tele-collector is authorized to offer loan restructuring to delinquent loan accounts subject for the approval of Management.

Monitoring and Reporting:

1. Call logs, Daily summary of collection, Daily summary of past due provision

COMPETENCIES:

1. Communication Proficiency
2. Customer/Client Focus.
3. Negotiation Skills
4. Results Driven

WORKING RELATIONS:

1. Internal Interactions Asset Management Dept. , Litigation Dept, Credit Approval Dept., Records Dept., Loans Management Actg. Dept., Loans Marketing Dept.
2. External Interactions Loan Customers, Court Sheriff, PNP, Local Government, External Collection Agency

QUALIFICATION GUIDELINES:

Education

Must be at least a high school graduate or college level or have at least six (6) months experience in banking or related to his positions and responsibilities.

Experience

Preferably 6 months of extensive experience in Collection from a reputable banking/ financial services industry.

Others

With strong analytical, interpersonal and negotiation skills. Able to work under pressure and with minimum supervision.