Tele Collector

WM Collection; Quezon City; In loco; PHP 300.000 - 460.000; Tempo pieno

Descrizione del lavoro

WM Collection is seeking a Collection Officer in the Philippines to manage overdue accounts and receivables with a strong financial discipline and a customer-friendly approach. You will contact customers, arrange payment commitments, and maintain detailed records while ensuring compliance with policies and regulations.

You will also monitor progress, escalate where necessary, and prepare reports on collection activities and recovered amounts, contributing to the organization’s financial health.

Competenze

• Experience in collections, accounts receivable, or credit control.
• Strong financial discipline and attention to detail.
• Excellent interpersonal and communication skills.
• Firm yet tactful approach to customer interactions and payment negotiations.
• Ability to manage multiple accounts and meet recovery targets.
• Knowledge of compliance requirements and confidentiality practices.
• Experience using standard office or accounting systems.

Mansioni

• Monitor overdue accounts and outstanding receivables.
• Contact customers to discuss outstanding balances and arrange payment commitments.
• Maintain accurate records of collection activities, account status, and customer communications.
• Follow up on promised payments and escalations.
• Resolve customer queries professionally while protecting the organisation's financial interests.
• Ensure all collection activities comply with company policies and applicable regulations.
• Prepare regular reports on collection progress, overdue accounts, and recovered amounts.

Conoscenze

Collections experience

Attention to detail

Interpersonal skills

Communication skills

Negotiation

Account management

Compliance awareness

Record keeping

Financial literacy

Descrizione del lavoro

About the role

As a Collection Officer, you will manage overdue accounts and receivables, applying strong financial discipline to support timely recovery while maintaining positive customer relationships and ensuring compliance with relevant policies and procedures.

Key responsibilities

• Monitor overdue accounts and outstanding receivables.

• Contact customers to discuss outstanding balances and arrange suitable payment commitments.

• Maintain accurate records of collection activities, account status, and customer communications.

• Follow up on promised payments and escal

• Resolve customer queries professionally while protecting the organisation's financial interests.

• Ensure all collection activities comply with company policies and applicable regulations.

• Prepare regular reports on collection progress, overdue accounts, and recovered amounts.

What we're looking for

• Experience in collections, accounts receivable, credit control, or a related finance function.

• Strong financial discipline and attention to detail.

• Excellent interpersonal and communication skills.

• Firm yet tactful approach to customer interactions and payment negotiations.

• Ability to manage multiple accounts, prioritise follow-ups, and meet recovery targets.

• Working knowledge of compliance requirements and confidentiality practices.

• Proficiency in maintaining accurate financial records and using standard office or accounting systems.