Telco & Video Streaming Support Specialist

Stark Asia Solutions Inc.; Pateros; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Employee HMO upon regularization

Annual performance bonus

Night differential

Welcome bonus ₱2,500

Job summary

Stark Asia Solutions Inc. is seeking a Telco & Video Streaming Support Specialist to assist customers via phone, chat, or email. You will handle inquiries, billing concerns, and subscription management while ensuring a positive customer experience.

The role is onsite at BGC, Taguig with a salary package of ₱20,000 – ₱25,000, plus benefits such as HMO on regularization and an annual performance bonus. Night differential and a welcome bonus are also offered.

Qualifications

• Must have strong verbal and written English communication.
• Onsite work at BGC, Taguig is required.
• BPO experience preferred; fresh graduates are welcome to apply.

Responsibilities

• Handle customer inquiries related to telecommunications and video streaming services.
• Assist customers with billing, account updates, and subscription concerns.

Skills

English communication

Customer service

Problem solving

Education

Senior High School/High School Graduate

Job description

As a Telco & Video Streaming Support Specialist, you will provide exceptional support to customers of a leading Telecommunications and Video Streaming account. You will assist customers with account inquiries, billing concerns, technical issues, subscription management, and service-related concerns through phone, chat, or email while ensuring a positive customer experience.

Salary Package: ₱20,000 – ₱25,000

Additional Perks: Employee HMO upon regularization, annual performance bonus, night differential, and a ₱2,500 Welcome Bonus

Work Setup: Onsite - BGC, Taguig

Responsibilities

• Handle customer inquiries related to telecommunications and video streaming services.
• Assist customers with billing, account updates, and subscription concerns.
• Troubleshoot basic technical issues and provide appropriate solutions.
• Promote a positive customer experience through professional communication via phone, chat, or email.
• Document customer interactions accurately and meet productivity, quality, and customer satisfaction targets.

Qualifications

• At least Senior High School or High School Graduate.
• Preferably 6 months to 1 year of BPO experience (fresh graduates and applicants with no BPO experience are welcome to apply).
• Excellent verbal and written English communication skills.
• Strong customer service and problem-solving skills.
• Basic computer navigation skills and willingness to work onsite in BGC.