Telco Technical Account

Work-1 Manpower Recruitment Services; Pampanga; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Government mandated benefits

Health & wellness insurance

Job training

Professional development

Job summary

Work-1 Manpower Recruitment Services is seeking an entry-level technical support representative to serve as the primary contact for clients in a call center environment. You will assist in resolving telecommunications issues, provide professional customer service, and coordinate with internal teams to deliver timely solutions.

Ideal candidates have a high school diploma or equivalent, 0–2 years of related experience, and strong English communication, problem-solving, and organizational skills.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Fresh Graduate or 0-2 years of experience in a related field.
• Skills and Competencies: Strong English language proficiency, exceptional customer service skills, and problem-solving abilities
• Skills and Competencies: Technical understanding of telecommunications and organizational skills
• Qualities and Traits: Excellent interpersonal and communication skills, with a high degree of discretion
• Responsibilities and Duties: Ability to support back office functions and work effectively in a call center environment

Responsibilities

• Serve as the primary technical contact for clients, ensuring their needs are met efficiently.
• Assist in resolving technical issues related to telecommunications services and products.
• Provide exceptional customer service by addressing client queries and concerns professionally.
• Coordinate with internal teams to facilitate timely and accurate solutions for client requests.
• Maintain and document technical records, ensuring compliance with company standards

Skills

English proficiency

Customer service

Problem solving

Technical understanding

Organizational skills

Interpersonal skills

Discretion

Back office support

Education

High School Diploma or equivalent

Job description

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training, Professional Development

Description

• Serve as the primary technical contact for clients, ensuring their needs are met efficiently.
• Assist in resolving technical issues related to telecommunications services and products.
• Provide exceptional customer service by addressing client queries and concerns professionally.
• Coordinate with internal teams to facilitate timely and accurate solutions for client requests.
• Maintain and document technical records, ensuring compliance with company standards.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Fresh Graduate or 0-2 years of experience in a related field
• Skills and Competencies: Strong English language proficiency, exceptional customer service skills, and problem-solving abilities
• Skills and Competencies: Technical understanding of telecommunications and organizational skills
• Qualities and Traits: Excellent interpersonal and communication skills, with a high degree of discretion
• Responsibilities and Duties: Ability to support back office functions and work effectively in a call center environment

English Language Customer Service Problem Solving Technical Skills Organizational Skills People Skills Call Centre Discretion Interpersonal Skills Back Office Support

Working Location

SM Clark Ground floor, beside Hypermarket, Manuel A. Roxas Hwy, Clark Freeport, Angeles, Pampanga, Philippines