Customer Service & Retention Specialist — Upsell & Support

Nezda Technologies, Inc.; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

Nezda Technologies, Inc. in Pasig, Philippines, is hiring a Customer Service Representative for the Comcast account. The role focuses on delivering quality customer care while handling inquiries and resolving concerns.

Candidates with 6 months of BPO experience, telco exposure, and non-voice or technical experience are welcome. Training and growth opportunities are provided within a dynamic, customer-focused team.

Qualifications

• At least High School Graduate / Senior High School Graduate
• Old curriculum graduates are welcome to apply
• Minimum of 6 months cumulative BPO experience
• Telco and Comcast account experience is an advantage
• Candidates with international non-voice experience may also be considered for technical roles

Responsibilities

• Provide customer service support for the account
• Handle customer inquiries and concerns
• Assist Comcast customers with their needs
• Perform soft selling and upselling of products and services, including phone products and subscriptions

Skills

Customer Service

BPO Experience

Telco Exposure

Non-Voice Experience

Education

High School Graduate

Old Curriculum Acceptable

Job description

Nezda Technologies, Inc. in Pasig, Philippines, is hiring a Customer Service Representative for the Comcast account. The role focuses on delivering quality customer care while handling inquiries and resolving concerns.

Candidates with 6 months of BPO experience, telco exposure, and non-voice or technical experience are welcome. Training and growth opportunities are provided within a dynamic, customer-focused team.