Retail Customer Service Associate (Onsite)

Caldwell Communications; Quezon City; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Paid training from Day 1

Performance-based incentives

Career growth opportunities

Job summary

Caldwell Communications is hiring an entry-level Customer Service Representative for the Retail Account in Quezon City. This onsite role offers paid training, a competitive salary, and clear opportunities for growth.

Ideal for fresh graduates, career shifters, or applicants with no BPO experience who seek a start in customer service. Work is full-time onsite with shifting schedules and rapid learning on the job.

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• Good English communication skills (verbal and written)
• Strong customer service orientation and attention to detail
• Basic computer skills and ability to multitask
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries via phone, chat, or email related to retail products and services
• Assist with order placement, tracking, returns, and exchanges
• Provide accurate product information, pricing, and availability
• Resolve customer concerns professionally and efficiently
• Ensure a smooth and positive customer shopping experience
• Document all customer interactions accurately in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Skills

English communication

Customer service

Attention to detail

Basic computer skills

Multitasking

Onsite availability

Willing to work shifting hours

Education

High School/Senior High School graduate

Job description

Caldwell Communications is hiring an entry-level Customer Service Representative for the Retail Account in Quezon City. This onsite role offers paid training, a competitive salary, and clear opportunities for growth.

Ideal for fresh graduates, career shifters, or applicants with no BPO experience who seek a start in customer service. Work is full-time onsite with shifting schedules and rapid learning on the job.